Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Aceto

Overview

6
6
years of professional experience

Work History

Business Owner

Mr.Puffs Anjou
10.2021 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers..
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols, customer service standards, and guided team members to maintain high productivity during slow hours.
  • Scheduled employees for shifts, taking into account customer traffic and employee availability/strengths.
  • Recruited, hired, and trained staff.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.

Bartender/Waitress

Cafe Danesi
03.2021 - 11.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Trained new bartenders.

Barista Manager

Mr.Puffs Point Aux Trembles
10.2019 - 10.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created new training guidelines, and provided staff orientation and training.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Barista

Mr.Puffs Saint Leonard
05.2018 - 10.2019
  • Operated espresso machines and coffee brewers to create beverages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Listened carefully to customer requests and created personalized, delicious beverages, which led to improved sales.
  • Interacted with customers during hectic periods while maintaining positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment, clean counters, machines, utensils, and dining areas daily.

Education

High School Diploma -

Lester B. Pearson High School
Montréal-Nord, QC
06.2019

Skills

  • Strategic Planning
  • Financial Management
  • Responsible
  • Problem solver
  • Motivated
  • Staff Hiring
  • Employee Training
  • Employee Development
  • Customer Service
  • Quality Assurance
  • Staff Management

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Business Owner

Mr.Puffs Anjou
10.2021 - Current

Bartender/Waitress

Cafe Danesi
03.2021 - 11.2023

Barista Manager

Mr.Puffs Point Aux Trembles
10.2019 - 10.2021

Barista

Mr.Puffs Saint Leonard
05.2018 - 10.2019

High School Diploma -

Lester B. Pearson High School

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Bianca Aceto