Bianca Aceto
Overview
6
6
years of professional experience
Work History
Business Owner
Mr.Puffs Anjou
Montreal, QC
10.2021 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers..
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols, customer service standards, and guided team members to maintain high productivity during slow hours.
- Scheduled employees for shifts, taking into account customer traffic and employee availability/strengths.
- Recruited, hired, and trained staff.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.
Bartender/Waitress
Cafe Danesi
Montreal, QC
03.2021 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders.
Barista Manager
Mr.Puffs Point Aux Trembles
Montreal, QC
10.2019 - 10.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created new training guidelines, and provided staff orientation and training.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Barista
Mr.Puffs Saint Leonard
Montreal, QC
05.2018 - 10.2019
- Operated espresso machines and coffee brewers to create beverages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Listened carefully to customer requests and created personalized, delicious beverages, which led to improved sales.
- Interacted with customers during hectic periods while maintaining positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment, clean counters, machines, utensils, and dining areas daily.
Education
High School Diploma -
Lester B. Pearson High School
Montréal-Nord, QC06.2019
Skills
- Strategic Planning
- Financial Management
- Responsible
- Problem solver
- Motivated
- Staff Hiring
- Employee Training
- Employee Development
- Customer Service
- Quality Assurance
- Staff Management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Business Owner
Mr.Puffs Anjou
10.2021 - Current
Bartender/Waitress
Cafe Danesi
03.2021 - 11.2023
Barista Manager
Mr.Puffs Point Aux Trembles
10.2019 - 10.2021
Barista
Mr.Puffs Saint Leonard
05.2018 - 10.2019
High School Diploma -
Lester B. Pearson High School