Bianca Agachi
Calgary,AB
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Chef
Earls
02.2025 - 05.2025
- Menu Execution: Proficient in preparing Earl’s signature dishes with consistency and quality under high-pressure environments.
- Line Efficiency: Skilled at managing multiple stations and maintaining flow during peak service hours.
- Prep & Inventory Management: Experienced in daily prep, minimizing waste, and maintaining stock levels.
- Health & Safety Compliance: Knowledge of food safety standards (WHMIS, HACCP), ensuring a clean and compliant kitchen.
- Team Leadership: Capable of mentoring junior kitchen staff and fostering a collaborative back-of-house culture.
- Time Management: Excellent at handling multiple tasks while meeting tight deadlines.
- Adaptability: Comfortable switching between kitchen roles and adjusting to changing menus or seasonal items.
- Communication: Works closely with front-of-house to ensure smooth service and guest satisfaction.
Companion/ Caregiver
Origin At Home
08.2024 - 03.2025
- Compassionate Care: Provide emotional support, companionship, and attentive care tailored to seniors’ needs.
- Personal Assistance: Assist with daily living activities like bathing, grooming, dressing, and mobility.
- Meal Preparation: Cook nutritious, senior-friendly meals according to dietary restrictions and preferences.
- Medication Reminders: Ensure timely medication reminders and monitor health or behavioral changes.
- Housekeeping: Maintain a clean and safe home environment including laundry, tidying, and basic chores.
- Patience & Empathy: Demonstrate deep understanding, respect, and patience with aging adults, including those with dementia.
- Communication: Maintain clear, respectful communication with clients and families to ensure trust and comfort.
- Reliability: Dependable and punctual with a strong sense of responsibility and work ethic.
Retail Associate
Best Buy
08.2022 - 05.2024
- Customer Service Excellence: Greet customers warmly, assist with product inquiries, and ensure a positive shopping experience.
- Product Knowledge: Stay updated on the latest tech and electronics to confidently recommend products and services.
- Sales Support: Meet and exceed sales goals through suggestive selling and solution-based recommendations.
- Point of Sale (POS) Operation: Efficiently handle transactions, returns, and exchanges using retail software.
- Team Collaboration: Work effectively with coworkers and managers to ensure smooth store operations.
- Problem Solving: Resolve customer issues calmly and efficiently, ensuring satisfaction and loyalty.
- Stocking & Merchandising: Maintain organized shelves, restock inventory, and follow visual merchandising standards.
- Adaptability: Thrive in a fast-paced environment with changing promotions and high customer volume.
Restaurant Server
The Keg Steakhouse + Bar
01.2021 - 08.2022
- Delivered high-quality service in a busy, upscale steakhouse environment, ensuring an exceptional guest experience every time.
- Accurately took and entered orders, offering knowledgeable recommendations on steaks, wine pairings, and menu items.
- Maintained strong communication with kitchen and bar staff to ensure efficient and timely service.
- Resolved customer concerns promptly with professionalism and care.
- Consistently upheld The Keg's standards for hospitality, cleanliness, and food safety.
- Contributed to a supportive team environment with a positive attitude and strong work ethic.
Sales Associate/Cashier Team Lead
Foot Locker
01.2021 - 06.2022
- Customer Engagement: Greet customers enthusiastically and build strong rapport to understand their athletic and style needs.
- Sales Expertise: Drive sales through product recommendations, upselling, and providing a premium shopping experience.
- Sneaker/Product Knowledge: Stay informed on the latest footwear and apparel trends to educate customers confidently.
- Cash Handling & POS Use: Accurately process sales, returns, and exchanges using Point of Sale systems.
- Team Collaboration: Work closely with team members to meet sales targets and maintain a positive store atmosphere.
- Visual Merchandising: Help set up displays and ensure product presentation aligns with brand standards.
- Inventory Management: Assist in stockroom organization, restocking, and tracking product availability.
- Fast-Paced Performance: Stay focused and adaptable during high customer traffic, especially during promotions and launches.
Manager
Sport Chek
01.2020 - 01.2021
- Leadership & Team Development: Motivate and coach team members to achieve sales goals, improve performance, and maintain high morale.
- Customer Experience Management: Ensure exceptional customer service by addressing concerns, resolving issues, and maintaining high service standards.
- Sales & KPI Focus: Analyze sales trends, set team goals, and drive performance to meet and exceed key performance indicators (KPIs).
- Inventory & Stock Control: Oversee inventory levels, manage stock replenishment, and reduce shrinkage through proper controls.
- Training & Onboarding: Lead onboarding and ongoing training for staff to build product knowledge and sales techniques.
- Visual Merchandising: Ensure store layout and displays align with brand guidelines and optimize customer experience.
- Operational Efficiency: Manage scheduling, opening/closing procedures, and day-to-day operations to ensure smooth business flow.
- Health & Safety Compliance: Maintain a safe shopping environment in accordance with company policies and retail safety standards.
- Communication Skills: Serve as the key liaison between store staff and head office, clearly communicating goals, feedback, and updates.
Education
Sait (Southern Alberta Insitute of Technology)
Calgary, AB12.2025
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Discovery Choices
Calgary, AB05.2024
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Central Memorial
Calgary, AB09.2022
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Food quality
- Kitchen management
- Attention to detail
- Team collaboration
- Effective communications
- Hospitality service expertise
- Cash register operation
- Flexible schedule
- Cash handling accuracy
- Store opening and closing
- Conflict resolution
- Client service
- Customer needs assessment
- Sales expertise
- Sales strategies
- Sales training
- Payment processing
Accomplishments
- Achieved my goals by introducing the project manager for notion tasks.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to less problems.
- Supervised team of 20-30 staff members.
- Collaborated with team of 15-20 staff in the development of task flow.
LANGUAGES
English | Arabic | Pashto | Albanian | Romanian
Awards
English Assignment Award Did an English Essay and got an award for proper format and words that were chosen, Mathematics Award Did a math exam UNI level and won an award for getting the most right calculations, First Aid & CPR level C Certification Incase of an emergency, Food Safety Certification To properly know the Safety in the kitchen
Section name
Strong leader | Multitasker | Productive | Team Player
Interests
- Cooking
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- Food Tourism
- Road Trips
Timeline
Chef
Earls
02.2025 - 05.2025
Companion/ Caregiver
Origin At Home
08.2024 - 03.2025
Retail Associate
Best Buy
08.2022 - 05.2024
Restaurant Server
The Keg Steakhouse + Bar
01.2021 - 08.2022
Sales Associate/Cashier Team Lead
Foot Locker
01.2021 - 06.2022
Manager
Sport Chek
01.2020 - 01.2021
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Discovery Choices
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Central Memorial
Sait (Southern Alberta Insitute of Technology)
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