BIADUO TANANA CHIDERA
Montreal,QC
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Proven ability to efficiently manage concerns and resolve conflicts, leading to maximum customer satisfaction. Solid background in customer relations and communication, ensuring smooth interactions and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
MEMBER SERVICE ASSOCIATE
WORLD GYM GRIFFINTOWN
02.2022 - Current
- ASSIST CLIENTS WITH THEIR INQUIRES AND CONCERNS AND PROCESSING THEIR MEMBERSHIP REQUESTS
- ACTIVELY LISTENING TO CLIENTS AND IDENTIFYING THEIR NEEDS
- ASSESSING CLIENT ELIGIBILITY AND PROCESSING PAYMENTS, APPLICATIONS, AND REQUESTS
- DOCUMENTING ALL INQUIRIES AND MAINTAINING ACCURATE MEMBERSHIP RECORDS
WAREHOUSE ASSOCIATE
WAZO FURNITURE
10.2021 - 12.2021
- EXAMINED INCOMING AND OUTGOING SHIPMENTS
- RECEIVED, UNLOADED, AND PLACED INCOMING INVENTORY ITEMS APPROPRIATELY
- PROCESSED ORDERS AND PACKAGED FURNITURE BEFORE SENDING IT OUT
- ASSISTED CUSTOMERS WITH THEIR ORDERS FOR PICKUP
SALES ASSOCIATE SUPERVISOR
ADIDAS CA
10.2020 - 09.2021
- WELCOMED CUSTOMERS INTO THE STORE
- ASSISTED CUSTOMERS IN FINDING ITEMS IN THE STORE
- KEPT TRACK OF INVENTORY IN THE STORE
- ANSWERED SPECIFIC QUESTIONS ABOUT PRODUCTS AND ENSURED CUSTOMERS GOT THE PRODUCT(S) THAT BEST SUITED THEM
- RANG UP PURCHASES AT THE CASH REGISTER AND HANDLED RETURNS AND EXCHANGES
KEY-HOLDER, SUPERVISOR
ECCO
06.2019 - 06.2020
- OPENING AND CLOSING THE STORE
- HANDLING OPERATIONAL PROCEDURES
- HANDLING THE CASH AND MONETARY ASPECT
- RESPONSIBLE FOR SAFELY STORING AND ARRANGING FOR SAFE TRANSPORT OF DAILY TAKINGS
- PERFORMING ADMINISTRATIVE DUTIES
- PROVIDING GOOD CUSTOMER SERVICE
- SUPERVISING STAFF
- ENSURING THE STORE IS CLEANED AND ORGANIZED
BANQUET SERVER
CANAD INNS
11.2018 - 07.2019
- SET UP FOR EVENTS BY PUTTING TABLECLOTHS AND PLATE SETTINGS, ARRANGING TABLE PLACEMENT AND SETTING UP A BUFFET
- CARRYING PLATES OF FOOD ON TRAYS AND SERVING GUESTS
- KEEP GLASSES FILLED
- REMOVE EACH ROUND OF PLATES AND REPLENISH UTENSILS
- MAINTAIN HIGH STANDARDS OF SAFETY AND CLEANLINESS
SUPERVISOR
SHIRLEY’S CONFECTIONERY
03.2017 - 08.2018
- ENSURING CLEANLINESS AND SITUATION OF THE RESTAURANT AREA
- ASSISTING IN PRODUCT QUALITY REVIEW
- BEING POLITE AT ALL TIMES CUSTOMERS
- PROVIDING OUTSTANDING CUSTOMER SERVICES
- OFFERING ASSISTANCE TO CUSTOMERS
- SUGGESTING MEALS THEY CAN ORDER AND GREAT DEALS OF THE WEEK
- PROVIDING PRODUCT INFORMATION
SALES ASSOCIATE/ASSISTANT STORE MANAGER
MISKAY BOUTIQUE
01.2017 - 07.2018
- WARM WELCOME TO GUESTS
- I GREETED CUSTOMERS UPON ENTRY
- I ASSISTED CUSTOMERS, PROVIDING OUTSTANDING CUSTOMER SERVICES
- OPERATING AND CONTROLLING CASH REGISTER
- ENGAGEMENT IN IMPROVING MERCHANDISE
- I MAKE SURE THAT ALL STOCKS AND PRODUCTS ARE PROPERLY KEPT IN THE RIGHT PLACE
- SOLE PARTICIPATION AND ATTENTIVENESS DURING WORK HOURS
SALES CONSULTANT/RECEPTIONIST
OLIV-TAN MOTORS & COMPANY
07.2016 - 08.2017
- BOOKING APPOINTMENTS
- ANSWERING PHONE-CALLS MADE TO THE COMPANY
- ATTENTIVELY ATTENDING TO CUSTOMERS
- CHECKING OUT GUESTS
- EFFECTIVELY SELLING PRODUCTS
- I HELPED CUSTOMERS LOCATE ITEMS
- ANSWERING CUSTOMER’S QUESTION ABOUT PRODUCTS AAND ITEMS IN THE STORE
Education
CONCORDIA UNIVERSITY
MONTREAL09.2024
ENTREPRENEURSHIP IN EMERGING ECONOMIES
HARVARD UNIVERSITY
09.2024
HEALTH SCIENCES
UNIVERSITY OF MANITOBA
WINNIPEG08.2021
Bachelor’s Degree - HEALTH SCIENCES
INTERNATIONAL COLLEGE OF MANITOBA, UNIVERSITY OF MANITOBA
WINNIPEG08.2019
Proficient User in HTML and CSS Programming Language - PROFICIENT USER IN HTML AND CSS PROGRAMMING LANGUAGE, PROFICIENT PROBLEM-SOLVING SKILLS, PRACTICAL WORK ON HARDWARE COMPONENTS OF THE COMPUTER, STUDIES IN FUNDAMENTAL PROGRAMMING (DATABASE SYSTEMS, DATA MODELING, QUERY LANGUAGES), PROFICIENT ANALYTIC AND RESILIENCE SKILLS
ITECH COMPUTER EDUCATION
ABUJA03.2018
Skills
- GREAT MARKETING SKILLS
- SPEAK FLUENT ENGLISH
- EXCELLENT VOCABULARY
- TELEPHONE ETIQUETTE
- PROFICIENT USE IN NOTEPAD
- EXCELLENT LEADERSHIP
- GREAT COMMUNICATION
- CREATIVE AND INNOVATIVE
- CUSTOMER SERVICE
- GOAL-ORIENTED MINDSET
- DATA ENTRY PROFICIENCY
Languages
English
Full Professional
Additionalskillsandknowledge
- Great marketing skills.
- Speak fluent English.
- Excellent vocabulary.
- High energy.
- Good fashion knowledge (stylist and blogger).
- Telephone etiquette.
- Great use of time (time management).
- Proficient use in Notepad and taking notes.
- Excellent leadership skills.
- Great communication skills.
- Creative and innovative abilities.
- Professional hair stylist and makeup artist.
- Active social media platform for business promotions.
Voluntaryworkexperience
- Voluntary committee for the committee of the new students at the University of Manitoba.
- Tutored in the Press and Debate Club, helped people get over stage fright and confidence.
- Student instructor for peer education sessions.
- Organized a car wash at my church.
- Helped give out toiletries to patients at local hospitals.
Timeline
MEMBER SERVICE ASSOCIATE
WORLD GYM GRIFFINTOWN
02.2022 - Current
WAREHOUSE ASSOCIATE
WAZO FURNITURE
10.2021 - 12.2021
SALES ASSOCIATE SUPERVISOR
ADIDAS CA
10.2020 - 09.2021
KEY-HOLDER, SUPERVISOR
ECCO
06.2019 - 06.2020
BANQUET SERVER
CANAD INNS
11.2018 - 07.2019
SUPERVISOR
SHIRLEY’S CONFECTIONERY
03.2017 - 08.2018
SALES ASSOCIATE/ASSISTANT STORE MANAGER
MISKAY BOUTIQUE
01.2017 - 07.2018
SALES CONSULTANT/RECEPTIONIST
OLIV-TAN MOTORS & COMPANY
07.2016 - 08.2017
CONCORDIA UNIVERSITY
ENTREPRENEURSHIP IN EMERGING ECONOMIES
HARVARD UNIVERSITY
HEALTH SCIENCES
UNIVERSITY OF MANITOBA
Bachelor’s Degree - HEALTH SCIENCES
INTERNATIONAL COLLEGE OF MANITOBA, UNIVERSITY OF MANITOBA
Proficient User in HTML and CSS Programming Language - PROFICIENT USER IN HTML AND CSS PROGRAMMING LANGUAGE, PROFICIENT PROBLEM-SOLVING SKILLS, PRACTICAL WORK ON HARDWARE COMPONENTS OF THE COMPUTER, STUDIES IN FUNDAMENTAL PROGRAMMING (DATABASE SYSTEMS, DATA MODELING, QUERY LANGUAGES), PROFICIENT ANALYTIC AND RESILIENCE SKILLS
ITECH COMPUTER EDUCATION
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