BHUWAN GUPTA
Hamilton
Summary
Customer-focused professional with experience in sales, client relations, and problem-solving. Skilled in document analysis, and delivering exceptional service, driving customer satisfaction and retention in the industry.
Overview
5
5
years of professional experience
Work History
Technical Support/Customer Service Representative
Concentrix
01.2024 - Current
- Be the point of contact for technical inquiries about hardware, software, or other designated client products
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customers' needs and concerns, demonstrating empathy while maximizing opportunities to build rapport
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables
- Troubleshooting technical devices such as IOS/MACOS
- Deliver expert customer experience with a smile
Sales associate
ALDO
11.2022 - 10.2023
- Provided inbound and outbound customer support using a call flow guide
- Closed sales through effective prospecting, negotiation, presentation, and B2B/B2C skills
- Customer experiences and tech-powered innovation
- Offered additional products and/or services with every sale to maximize revenue
- Delivered expert customer experiences with a positive attitude
- Efficient storage solutions ensure inventory is organized, easily accessible, and quickly restocked
Remote Consultant
Accenture
02.2020 - 09.2021
- Collaborated with cross-functional teams to deliver innovative solutions to clients remotely
- Conducted comprehensive market research to provide clients with actionable insights and strategic recommendations
- Developed and implemented process improvements to enhance efficiency and effectiveness
- Utilized advanced data analysis techniques to interpret complex data and provide clear, actionable insights
- Worked in a fast-paced environment
Education
Strategic Management, Business Administration and Management
Centennial College
Graduate Certificate - Financial Management Services
Seneca College
04.2023
Bachelor of Business Administration - undefined
Amity University
07.2020
Skills
- Data interpretation
- Financial planning
- Customer service
- Upselling
- Client assessment
- Portfolio management
- CRM software
- Customer follow-up
- Negotiation abilities
- Time management
- Multitasking
Timeline
Technical Support/Customer Service Representative
Concentrix
01.2024 - Current
Sales associate
ALDO
11.2022 - 10.2023
Remote Consultant
Accenture
02.2020 - 09.2021
Graduate Certificate - Financial Management Services
Seneca College
Bachelor of Business Administration - undefined
Amity University
Strategic Management, Business Administration and Management
Centennial College
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