Bhuvanjeet Singh

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

-Helped in building new SharePoint learning site and user permission rights.

• Managed network security measures, safeguarding sensitive company data from potential breaches.
• Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
• Successfully migrated company data during system upgrades without losing any critical information.

• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Implemented data-driven decision-making processes, leading to more informed business choices.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
• Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.

• Developed comprehensive training materials, enabling staff to quickly adapt to new technology systems.
• Managed IT inventory effectively, ensuring adequate resources were available for daily operations.
• Implemented data backup protocols, safeguarding vital company information from potential loss or damage.
• Optimized network performance through regular maintenance and system upgrades.