Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BHUVANESHWARI GOPALAKRISHNAN

Mississauga,ON

Summary

An Engineering graduate with Technical support experience , looking forward to start a career in Data Analytics by gaining education in related fields.

Overview

6
6
years of professional experience
1
1
Certification

Work History

TECHNICAL SUPPORT REPRESENTATIVE

CANON CANADA INC.
11.2018 - 04.2020

• Provided technical support for customers on-call for issues related to printers connectivity.

• Provided support for sales of printers and cameras for customers in need of assistance.

Data Management Associate

Truven Health Analytics
04.2014 - 08.2014
  • Underwent training on data mining activities in Oracle database using SQL queries
  • Worked on organizing disconnected data into an actionable information for health care industry clients
  • Worked on data migration activities to move data from legacy system to in-house applications

Customer Support Representative

India Properties.com
11.2013 - 01.2014
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Learned, referenced and applied real estate knowledge at work for related customer inquiry

Education

Bachelor’s - Computer Science Engineering

Anna University
CHENNAI , INDIA
06-2013

Skills

- Technical Support

- Customer Service

- DBMS concepts

Certification

  • CompTIA A+ Certification, 05/01/18
  • CCNA Certification, 07/01/18

Languages

English
Full Professional
Tamil
Full Professional

Timeline

TECHNICAL SUPPORT REPRESENTATIVE

CANON CANADA INC.
11.2018 - 04.2020

Data Management Associate

Truven Health Analytics
04.2014 - 08.2014

Customer Support Representative

India Properties.com
11.2013 - 01.2014

Bachelor’s - Computer Science Engineering

Anna University

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BHUVANESHWARI GOPALAKRISHNAN