Summary
Overview
Work History
Education
Skills
Timeline
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Bhupinder Singh

Bhupinder Singh

Guelph,ON

Summary

Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences.

Overview

11
11
years of professional experience

Work History

Regional Service Manager

CEAT Tyre Ltd
05.2022 - 12.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Directed and managed team of 20 service technicians in regional capacity.

Senior Customer Service Engineer

JK Tyre & Industrial Ltd
06.2020 - 05.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Settled vendors warranty claim as soon as possible to satisfied customer
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Communicated with vendors regarding new warranty policy, new products and resolve there problem related to system
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%

Service Manager

LIBRA AUTOMOBILES (TATA Authorized Dealership)
12.2019 - 05.2020
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained 30+ less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 10%.

Assistant Fleet Manager

ZIQITZA HEALTH CARE LIMITED
10.2017 - 12.2019
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Maintained accurate driver information for delivery scheduling.

Service Manager

DEEPAK MOTORS (TATA Authorized Dealership)
07.2014 - 10.2017
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained 20+ less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Analyzed service reports to identify areas of improvement.

Warranty Manager

GOBIND MOTORS (TATA Authorized Dealership)
06.2013 - 07.2014
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Science - Mechanical Engineering

Beant College of Engineering And Technology
Gurdaspur, India
06.2013

Skills

  • Corporate Social Responsibility
  • Data Analysis
  • Business Analysis
  • Requirements Management
  • Manage Profitability
  • Advertising Techniques
  • Product and Service Knowledge
  • Financial Management
  • Customer Relationship Management
  • Manage Inventory
  • Vehicle Inspection
  • Industrial Softwear (SAP, CRM, Microsoft Excel, Microsoft Teams, zoom)

Timeline

Regional Service Manager

CEAT Tyre Ltd
05.2022 - 12.2023

Senior Customer Service Engineer

JK Tyre & Industrial Ltd
06.2020 - 05.2022

Service Manager

LIBRA AUTOMOBILES (TATA Authorized Dealership)
12.2019 - 05.2020

Assistant Fleet Manager

ZIQITZA HEALTH CARE LIMITED
10.2017 - 12.2019

Service Manager

DEEPAK MOTORS (TATA Authorized Dealership)
07.2014 - 10.2017

Warranty Manager

GOBIND MOTORS (TATA Authorized Dealership)
06.2013 - 07.2014

Bachelor of Science - Mechanical Engineering

Beant College of Engineering And Technology

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