Bhupinder Kaur
Beaumont,AB
Summary
Proven leader and efficient manager with extensive experience in operations management and customer engagement, notably at The Allergy Clinic. Skilled in database maintenance and leadership, I excel in optimizing workflows and enhancing team productivity. My proactive approach has significantly improved service delivery, demonstrating a strong commitment to excellence and a positive impact on business outcomes.
Overview
5
5
years of professional experience
Work History
Front Office Administrator
The Allergy Clinic
07.2022 - 03.2023
- EMR experience and schedule patients for proper appointments, to include ACV'S, Follow-ups, lab tests, immunizations, skin procedures, Lactation consults, physical therapy, faxed lab results and send refill requests.
- Assist doctor during patients evaluation
- Working with the patients and insurance companies to ensure coverage.
- Responded to inquiries from callers seeking Appointments.
- Kept reception area clean and neat to give patients positive first impression.
- Prepared prescriptions and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Office Manager
Truck Point Inc
01.2022 - 07.2022
- Preparing Payroll, Invoices in quickbooks, controlling correspondence, designing filling systems
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
Cashier
7/11 Convenience Store
01.2022 - 07.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Restaurant Manager
Chef On Call
07.2019 - 12.2021
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
Restaurant Worker INTERNSHIP
JW Marriott
01.2019 - 03.2019
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Assembled salad bases ahead of peak times and placed in refrigeration unit.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Made reservations, cancellations, comments and kept record of the progress of covers and ensured having appropriate seats for bookings, all being done through operable.
Line Supervisor
Erie Meats
05.2018 - 12.2018
- Maintained employee schedules to cover weekday, evening and weekend shifts.
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
- Managed onboarding tasks to support smooth adjustment and complete training for new hires.
- Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
- Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Coordinated with other supervisors within facility to manage operations between departments.
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
Education
Post Graduate - Global Hospitality Business Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2020
Bachelor of Science - Computer Science
Delhi University
New Delhi03.2017
ICDL CERTIFICATION - MICROSOFT OFFICE AND EXCEL
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2020
Skills
- Business Correspondence
- Telephone reception
- Word Processing
- Operations Management
- Database Maintenance
- Customer Engagement
- Inventory Management
- Scheduling appointments
- Leadership and supervision
- Document Management
- Office Supply Management
- File Organization
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Office Administrator
The Allergy Clinic
07.2022 - 03.2023
Office Manager
Truck Point Inc
01.2022 - 07.2022
Cashier
7/11 Convenience Store
01.2022 - 07.2022
Restaurant Manager
Chef On Call
07.2019 - 12.2021
Restaurant Worker INTERNSHIP
JW Marriott
01.2019 - 03.2019
Line Supervisor
Erie Meats
05.2018 - 12.2018
Post Graduate - Global Hospitality Business Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Delhi University
ICDL CERTIFICATION - MICROSOFT OFFICE AND EXCEL
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
Stacey HoflandStacey Hofland
Registered Nurse at Kaiser Permanente Allergy ClinicRegistered Nurse at Kaiser Permanente Allergy Clinic
Jessica SalinasJessica Salinas
Clinic Office Manager at San Antonio Asthma and Allergy ClinicClinic Office Manager at San Antonio Asthma and Allergy Clinic
MONICA MLAUZIMONICA MLAUZI
Medical Assistant and Cleaner at THE ALLERGY CLINIC - DR KIM BARNARD PAEDETRICIANMedical Assistant and Cleaner at THE ALLERGY CLINIC - DR KIM BARNARD PAEDETRICIAN