Bhupinder Kaur
Surrey,BC
Summary
Dedicated professional with expertise in talent management and organizational development, adept at providing strategic support and implementing initiatives to enhance employee engagement, retention, and organizational effectiveness. Possesses comprehensive knowledge of talent lifecycle management, HR policies, and best practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Manager
Compass Group
05.2022 - 04.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented the company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Tailored sales strategies for the expansion of clients in Education, Healthcare, Business and Industry and senior living sectors. Built strong relationships by crafting tailored solutions to address their industry-specific challenges, resulting in a success rate of 70% in securing appointments, and a 50% increase in C-suite engagements.
- Developed and executed a targeted outreach campaign that resulted in 50 new high-value clients, contributing to a 20% increase in sales revenue over two quarters.
- Identified relevant trade shows to maximize presence, resulting in a significant influx of leads and enhanced brand visibility.
- Staying updated on industry trends, positioned Compass as a leader, driving sales performance and exceeding revenue. Engaged in continuous market research to keep ahead of competitors, tracking market shifts and collaborating closely with Sales Directors, leveraging high-level market intelligence to understand sector-specific challenges and client needs.
- Delivered $300+ million in revenue across sectors, exceeding revenue targets by 30%. Stayed head with Embraced DISC style communication to fit decision-makers preferences, leading to smoother interactions and enhanced engagement.
- Utilized Sales Navigator, ZoomInfo, Outreach, and CRM to boost lead quality.
Inside Sales Manager
BMO Bank Of Montreal
01.2022 - 04.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managing sales specialists by coaching them on effective sales techniques, monitoring performance and offering helpful feedback.
- Analyzed market trends to identify opportunities for product expansion and target audience growth.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Provided tailored financial solutions to clients, effectively managing corporate credit card accounts.Resulted in the expansion of the client base, increased usage among existing corporate clients, and higher revenue.
- Coordinated efforts with marketing teams to develop targeted promotions aimed at attracting new clientele.Increased revenue from new account acquisitions and card usage.
- Analyzed financial data to mitigate risks and ensure compliance with regulations. Built trust and loyalty by offering tailored financial solutions to clients.
Subject Matter Expert
Nordia
09.2020 - 11.2021
- Implemented strategies to ensure a 20% increase in customer satisfaction scores within six months, surpassing industry benchmarks.
- Acted as a key internal contact for escalated inquiries from key accounts, resolving issues promptly and fostering positive relationships. Successfully created a $10,000 upsell opportunity with a key Client.
- Managed regional price page updates, ensuring accurate and timely information for sales representatives. Streamlined processes led to a 30% reduction in processing time and a 40% increase in efficiency, resulting in improved sales performance and customer satisfaction.
- Led a team of Sales Representatives, providing comprehensive coaching, training, and support to exceed customer expectations on every call. Implemented performance metrics tracking and provided consistent feedback, resulting in a 15% improvement in sales productivity and a 20% decrease in call handling time.
- Led a team of professionals in converting Inbound leads into sales through personalized counselling, and implemented strategic initiatives resulting in a resounding 18% single-year sales increase, surpassing previous revenue benchmarks.
- Implemented an inbound lead management system that increased lead conversion rates by 30% through targeted customer education initiatives, resulting in a $1 million increase in revenue generation. Ensured compliance with company policies and legal requirements. Negotiated a multi-year service contract with a large enterprise client, securing $3 million in guaranteed revenue.
Assistant Manager
Compass Group
06.2018 - 02.2020
- Led initiatives to explore diverse regions across India, resulting in the generation of leads for Food and Facility management services. Through targeted outreach activities, such as conducting food trials and coordinated site visits, resulting in the acquisition of new accounts, increased revenue generation, and the attainment of quarterly targets.
- Utilizing social selling techniques and digital channels, identified qualifying leads and calculated (ARO) to achieve quarterly targets.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
Business HR Manager
Learning Routes
07.2017 - 05.2018
- Collaborated with stakeholders to implement talent management and organizational development initiatives, resulting in a 30% increase in employee retention.
- Provided advisory support on talent lifecycle management, including talent development, mobility, succession planning, program design, and evaluation.
- Partnered with internal stakeholders to foster a culture of continuous learning and development, contributing to an 80%improvement in employee engagement.
- Stayed informed about industry trends and best practices in talent management to inform program design and implementation.
- Conducted needs assessments and gap analyses, identifying talent development priorities and opportunities for organizational improvement.
- Improved workplace culture by addressing employee concerns and promoting open communication across departments.
- Implemented talent management strategies to identify high-potential employees for leadership development opportunities.
- Reduced recruitment costs by developing relationships with hiring agencies and utilizing innovative sourcing techniques.
- Implemented a metrics-driven approach for evaluating HR effectiveness, guiding continuous improvement initiatives.
Education
Immigration Consultant Diploma - Law
CDI
Calgary, AB02.2021
MBA - Human Resources Management
Punjab University
India04.2015
BBA - Business Administration
Guru Nanak Dev University
India05.2013
Skills
- Business Development
- Relationship Development
- Training and Development
- HR policies and procedures
- HR processes
- Retention Strategies
- Employment law compliance
- Diversity and Inclusion
- Employee Retention
Languages
English
Native or Bilingual
Certification
Google Marketing Certified.
Hubspot certified
Timeline
Business Development Manager
Compass Group
05.2022 - 04.2024
Inside Sales Manager
BMO Bank Of Montreal
01.2022 - 04.2023
Subject Matter Expert
Nordia
09.2020 - 11.2021
Assistant Manager
Compass Group
06.2018 - 02.2020
Business HR Manager
Learning Routes
07.2017 - 05.2018
Immigration Consultant Diploma - Law
CDI
MBA - Human Resources Management
Punjab University
BBA - Business Administration
Guru Nanak Dev University
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