Hotel Manager
FrontDesk
Riverside
05.2024 - 10.2024
- Hello I’m working on a summary of what I like to do and what I’ve done. Well, here’s the thing: I started working at Rodeway Inn Riverside a year ago. It was a great experience, and I learned a lot about how to handle situations with customers, how to resolve problems, and many other things. I’ve also learned about the check-in and check-out system they have. I’m very enthusiastic about learning.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Input and confirmed reservations for guests.
- Delegated work to staff, setting priorities and goals.
- Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
- Responded to and resolved guest issues or complaints.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability