Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Bhumika Rana

Guelph,ON

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Starbucks
04.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Cashier

Pick N Pay
09.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Master of Science - Computer Engineering

University of Guelph
Guelph, ON
11.2024

Bachelor of Science - Computer Engineering

R.N.G.Patel Institute of Technology
Gujarat, India
07.2021

Skills

  • Soft Selling
  • Ordering Procedures
  • Latte Art
  • POS Systems
  • Menu Memorization
  • Espresso Machine Operation
  • Cash Handling
  • Opening and Closing Duties
  • Hospitality Service Expertise
  • Team Player
  • Excellent Math Skills
  • Excellent Memory
  • Cash Register Operation
  • Active Listener
  • Fluent in English
  • New Hire Training
  • Friendly and Outgoing
  • Adaptive and Creative
  • Problem-solving
  • Stress management
  • Cleanliness
  • Customer service
  • Multitasking
  • Decision-making
  • Time management
  • Cash Register Operations

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Korean
Elementary

Certification

  • Certification: Smart Serve

Timeline

Barista

Starbucks
04.2023 - Current

Cashier

Pick N Pay
09.2022 - 02.2023

Master of Science - Computer Engineering

University of Guelph

Bachelor of Science - Computer Engineering

R.N.G.Patel Institute of Technology

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Bhumika Rana