Bhumika Mittal
Belleville,ON
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
04.2023 - Current
- Leadership and Team Management: Recruit, hire, train, and develop a team of baristas and shift supervisors.
- Provide ongoing coaching and feedback to team members
- Foster a positive and inclusive work environment
- Operational Excellence: Oversee day-to-day operations of the store, ensuring compliance with Starbucks standards and policies
- Manage inventory and supplies, placing orders as needed
- Maintain cleanliness and organization of the store
- Customer Service: Ensure a high level of customer service and satisfaction
- Address customer concerns and resolve issues in a timely and professional manner
- Create a welcoming and friendly atmosphere for customers
- Product Quality: Ensure the quality and consistency of Starbucks products
- Monitor and maintain equipment to meet quality standards
- Financial Management: Manage the store's financial performance, including sales, expenses, and profitability
- Create and manage budgets, monitor financial reports, and take corrective action as needed
- Marketing and Promotions: Implement marketing strategies and promotions to drive sales and increase customer engagement
- Collaborate with the district or regional management on regional promotions and initiatives
- Compliance and Safety: Ensure compliance with health and safety regulations
- Conduct regular safety and compliance training for staff
- Community Engagement: Build relationships with the local community to enhance the store's presence,Participate in community events and initiatives
- Performance Metrics: Monitor and achieve key performance indicators (KPIs) for the store
- Track and analyze sales trends and customer feedback
- Training and Development: Provide ongoing training to staff on product knowledge, customer service, and operational procedures
- Identify opportunities for professional development and career advancement for team members
- Scheduling: Create and manage employee schedules to ensure adequate coverage during peak hours
- Communication: Communicate effectively with district or regional management and other store managers
- Conduct regular team meetings to disseminate information and gather feedback.
Shift Supervisor
Trenton On Route
08.2022 - 04.2023
- Customer Service:Ensure that customers receive excellent service and address any customer concerns or complaints.
Train and coach staff on customer service best practices.
Monitor and maintain a clean and organized service center to enhance the overall customer experience. - Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
General Manager
Country Inn and Suites by Radisson, Belleville
05.2021 - 08.2022
- Oversaw all aspects of hotel operations, including guest services, housekeeping, maintenance, and food and beverage operations
- Managed a team, ensuring high-quality service and efficient operations
- Maintained financial records, prepared budgets, and monitored expenses for profitability.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Spa Manager
Roopsi Salon and Spa
05.2016 - 07.2019
- Managed day-to-day operations of a busy spa, including scheduling, inventory management, and customer service
- Trained and supervised staff, ensuring high-quality service and adherence to company policies
- Developed marketing strategies and promotions to increase sales and business growth.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
Education
Esthetics
Loyalist College of Applied Arts And Technology
Belleville, ON04.2021
Esthetics
DAV College
India04.2016
Esthetics And Nail Care Technology
Roopsi Salon And Spa
India04.2015
Skills
- Project management
- Budget planning
- Communication
- Problem-solving
- Revenue/Report Generation
- Order Management
- Maximizing Profitability
- Goals and Performance
- Training and Mentoring
- Payroll Management
- Talent Recruitment
- Team Development
- Budget Administration
- Loss Prevention
- Inventory Oversight
- Strategic Thinker
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
References
Available upon request.
Languages
English
Full Professional
Certification
First Aid / CPR
Food Handler Certified
Smart Serve Certified
Timeline
Store Manager
Starbucks
04.2023 - Current
Shift Supervisor
Trenton On Route
08.2022 - 04.2023
General Manager
Country Inn and Suites by Radisson, Belleville
05.2021 - 08.2022
Spa Manager
Roopsi Salon and Spa
05.2016 - 07.2019
Esthetics
Loyalist College of Applied Arts And Technology
Esthetics
DAV College
Esthetics And Nail Care Technology
Roopsi Salon And Spa
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