Bhumika Klair
Halifax,NS
Summary
Highly organized professional promotes track record of overseeing and leading teams to achieve sales goals and maintain high customer service standards. Expert in handling customer complaints and resolving customer issues. Committed to developing and maintaining a positive work environment and fostering collaboration between staff and management.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Wendy's
London, ON
05.2021 - 02.2023
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Maintain records of stocks, repairs, sales and wastage
- Ensure food service and quality control
- Supervise and co-ordinate activities of staff who prepare and portion food
- Prepare and submit reports
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
Crew Member
Wendy's
Chatham-kent, ON
10.2019 - 05.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Cross-trained in multiple positions within the store as needed
- Placed orders into POS systems and handled cash and credit transactions
- Maintained an organized work area to ensure efficient operations
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Restocked shelves with merchandise throughout shift
- Followed all safety and security procedures to reduce risks
- Cleaned and sanitized store restroom areas and stalls
- Cleared and bussed tables and mopped lobby floors during closing times
- Washed and sanitized plates and utensils for continued use.
Education
High School Diploma -
St Clair College
08.2020
Skills
- Schedule Management
- Customer-Oriented
- Staff Management
- Employee Training
- Scheduling Coordination
- Workplace Safety
- Conflict Resolution
- Sales Monitoring
- Problem Solving
- Customer Service
- Time Management
- Flexible Schedule
- Staff Supervision
- Staff Motivation
- Cash Handling
- Positive Attitude
- Shift Paperwork Completion
Languages
- Hindi, Fluent
- Punjabi, Fluent
- English, Fluent
References
References available upon request
Timeline
Shift Supervisor
Wendy's
05.2021 - 02.2023
Crew Member
Wendy's
10.2019 - 05.2021
High School Diploma -
St Clair College
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