Bhumika Chudasama
Scarborough,ON
Summary
Resourceful individual with experience in both Environmental and Customer Service industry, looking for entry level opportunities in Environmental field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Junior Environmental Technician (Part-time)
CEGP Consultancy
11.2022 - 05.2023
- Participated in Phase I and Phase II Environmental Site Assessments.
- Supported in preparation of technical reports.
- Assisted while sampling ground water considering various parameters such as temperature, humidity, TDS and conductivity with safety and precaution.
- Maintained data sheets for sample results from ground water and soil testing Assisted in completing phase one report.
- Understanding history of particular site and records review.
Customer Service Representative
Paymentus
04.2024 - Current
- Professionally handling inbound/outbound calls and processing payments payments over the phone.
- Assisting customers in navigating company website to process a payment.
- Exceeding performance metrics consistently, earning recognition as a top performer within the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Telecommunication Sales Representative
S&P Data LLC
08.2021 - 08.2023
- Recommended appropriate products and services after carefully assessing customer's needs and resources.
- Successfully resolved technical inquiries, achieving a customer satisfaction rating of 95% through effective problem-solving and communication skills.
- Mentored junior agents.
- Performed data analysis of customer's current service utilization in order to present additional services and special offers that provide enhanced solutions.
- Maintained high level of competitive and product knowledge, including evolving technology trends in relevant products and services portfolio that are being promoted.
- Satisfied needs of existing customers, by repeatedly accessing and using informational and sales tools that will enable us in providing the most beneficial solution.
- Assisted with projects and other duties as requested or assigned.
Education
Advance Diploma - Environmental Technology
Centennial College
04.2021
Bachelor of Science - Environmental Science
The Maharaja Sayajirao University of Baroda
India04.2018
Skills
- Logical thinking and ability to bring practical solutions to field challenge
- Experience in sampling ground water
- Microsoft word, PowerPoint, Excel, START, CAP, Salesforce, HTML, CSS, SQL
- Knowledge of Ontario Regulation 153/04
- Quick learner and enthusiastic in nature, always eager to take on new challenges and expand skill set
- Financial management and control strong negotiation and facilitation skills
- Exemption customer service Strong interest in delivering training in any setting
Timeline
Customer Service Representative
Paymentus
04.2024 - Current
Junior Environmental Technician (Part-time)
CEGP Consultancy
11.2022 - 05.2023
Telecommunication Sales Representative
S&P Data LLC
08.2021 - 08.2023
Advance Diploma - Environmental Technology
Centennial College
Bachelor of Science - Environmental Science
The Maharaja Sayajirao University of Baroda
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