Bhumika Chalasani
Amherst burg,Canada
Summary
Dynamic postgraduate diploma holder in International Business Management – Logistics Systems, with a robust understanding of supply chain operations, inventory management, and order fulfillment. Eager to launch a career in warehouse operations, bringing strong communication skills developed through customer service and technical support roles, facilitating effective collaboration with team members, management, and clients. Demonstrates a quick learning ability, complemented by experience in cross-functional coordination, record-keeping, and problem-solving. Open to operating forklifts and contributing to daily warehouse logistics to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Freedom Mobiles
06.2024 - 11.2025
- I answered inquiries and fixed payment or product problems as part of my customer care support after activation.
- Handled sales, upgrades, swaps, and returns of devices in compliance with business policies.
- Kept up-to-date CRM records, such as follow-up notes, issue logs, and customer profiles.
- To promptly address customer complaints, I worked directly with internal organizations, including network support, back office, logistics, and technical teams.
- Carried out thorough needs analyses to suggest appropriate strategies, equipment upgrades, and product bundles.
- Handled escalated issues professionally, putting a focus on client retention and problem solutions.
- Through aggressive outreach and customer interaction, store traffic increased and monthly sales targets were met.
- Provided device tracking, stock updates, and inventory checks to support retail operations.
- Followed up with clients to confirm satisfaction and resolve any unresolved problems after the purchase.
Technical Support Executive
Hewlett Packard Enterprise (HPE) | DXC Technologies
04.2021 - 10.2022
- Delivered Level 1 & Level 2 technical support to enterprise clients, troubleshooting hardware, software, and network-related issues across global environments.
- Managed user account creation, modification, deactivation, and license configuration using Active Directory, Azure AD, and internal ITSM tools.
- Supported global end-users through Salesforce ticketing system, ensuring timely response and adherence to SLA requirements.
- Diagnosed issues related to VPN connectivity, network permissions, access rights, and remote system failures; provided clear instructions for resolution.
- Coordinated with specialized teams (Network, Server, Security, Application Support) to escalate complex incidents and ensure seamless case handling.
- Assisted customers with device imaging, OS-level troubleshooting, software installations, and application compatibility issues.
- Provided product education and step-by-step technical guidance to non-technical users, improving service satisfaction.
- Documented troubleshooting steps and contributed to team knowledge bases to support process efficiency.
- Strengthened abilities in multitasking, workflow prioritization, and communication in a high-volume service environment handling 40–60 tickets per day.
Technical Support Engineer
Hewlett Packard Inc. (HPI) | DXC Technologies
06.2018 - 03.2020
- Created and managed domain accounts and VPN access permissions for global clients.
- Provided enterprise-level IT support to over 5,000+ global employees, focusing on account management, system access, and hardware troubleshooting.
- Created, configured, and maintained domain accounts, distribution lists, shared mailboxes, and permission levels through Active Directory.
- Managed VPN setup, authentication issues, and network synchronization across secured global environments.
- Supported installation, updates, and policy enforcement of enterprise applications using Group Policy Management (GPO) and SCCM tools.
- Troubleshot system performance issues including hardware drivers, disk errors, printing failures, and OS-level inconsistencies.
- Ensured data accuracy and compliance by maintaining detailed logs, updating user access audits, and reviewing permissions regularly.
- Collaborated with the Service Desk, Infrastructure, and Security teams to resolve multi-layer incidents and maintain continuous operations.
- Provided remote support using tools like HP Remote Assistant, Windows Remote Desktop, and proprietary internal platforms.
- Contributed to process documentation and improvement sessions that helped reduce recurring incidents and improved ticket resolution time.
- Developed a strong foundation in enterprise IT operations, technical communication, customer handling, and SLA-driven support workflows.
Education
Graduate Certificate - International Business Management – Logistics Systems
St. Clair College
Toronto, ON04.2025
Postgraduate - Digital Marketing
Koneru Lakshmaiah University
Andhra Pradesh, India01.2018
Skills
- Warehouse Operations & Order Fulfillment (beginner-level, trained in logistics concepts)
- Inventory Tracking & Stock Management
- Forklift Operation (willing to train/certify if required)
- CRM Management & Accurate Record-Keeping
- Team Collaboration & Communication (with management, colleagues, and clients)
- Cross-Functional Coordination (Sales, Logistics, Technical Support)
- SAP, CRM Systems & Salesforce Ticketing
- Microsoft Office & Google Workspace
- Time Management & Multitasking
- Cross-Functional Coordination
- Customer service
- Critical thinking
Additional Information
French
Elementary
English
Full Professional
Won award in Capstone project presentation for the final-2025
Won recognition for outstanding achievement for an exceptional presentation for the final Capstone Project- 2025
Timeline
Customer Service Representative
Freedom Mobiles
06.2024 - 11.2025
Technical Support Executive
Hewlett Packard Enterprise (HPE) | DXC Technologies
04.2021 - 10.2022
Technical Support Engineer
Hewlett Packard Inc. (HPI) | DXC Technologies
06.2018 - 03.2020
Postgraduate - Digital Marketing
Koneru Lakshmaiah University
Graduate Certificate - International Business Management – Logistics Systems
St. Clair College