BHUMIKA .B
Surrey,Canada
Summary
Diligent and adaptable administrative professional with a strong foundation in office management and organizational tasks. Eager to leverage practical experience gained in administrative roles to contribute effectively to a dynamic team environment. Possesses a keen eye for detail, exceptional communication skills, and a proactive approach to problem-solving. Committed to delivering high-quality administrative support to facilitate smooth business operations and enhance overall efficiency. Excited to embark on a new career path where I can apply my skills and continue to learn and grow. Looking for fruitful opportunities.
Overview
1
1
Certification
Work History
Customer Care Specialist
Lux Motors
- Assisted customers in selecting and purchasing vehicles by providing detailed information on features, pricing, and financing options.
- Managed complete sales documentation, including contracts, trade-in evaluations, and registration paperwork with accuracy and efficiency.
- Delivered a premium customer experience aligned with Lux Motors' standards of excellence.
- Consistently met or exceeded monthly sales goals
- Coordinated with the finance and administrative teams to ensure smooth and timely vehicle delivery.
- Generated leads through effective communication and relationship-building with potential clients.
Receptionist - MOA
Physiotherapy & Massage Therapy Clinic
- Assisted in patient scheduling and managed appointment confirmations to enhance operational efficiency
- Performed billing for physiotherapy and massage therapy services, including direct insurance billing
- Processed payments, invoices, and insurance documentation accurately
- Managed front-desk operations, patient intake, and clinic correspondence
- Answered multi-line phones, handled inquiries, and provided patient support
- Collaborated with healthcare providers to ensure efficient clinic workflow
- Jane App
- Maintained accurate patient records using electronic health record (EHR) systems for improved data management.
- Assisted in patient scheduling and managed appointment confirmations to enhance operational efficiency.
Front Desk Receptionist and Administrator
New Comers Immigration
- Managed multi-line phone system, directing calls efficiently to appropriate departments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled inquiries regarding immigration services, delivering accurate information promptly.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained organized filing system for client records and documentation retrieval.
- Coordinate incoming and outgoing couriers
- Maintain kitchen/office cleanliness and order supplies
- Miscellaneous tasks and errands as needed
Packaging operator
Sunrise soya Foods warehouse
- Performing maintenance on tools and equipment call mom using hand tools, labeling packages, starting and shutting down machinery, inspecting products prior to packaging, operating packaging machinery and tools, staying updated on machine use best practices and follow written instructions.
- Loading raw materials operating on machines and packaging them.
- Responsible for defining packaging of goods prior to shipping and always keeping the work area clean organized.
- Examining and disposing defective items, maintaining and updating a detailed record of our shipments and assisting in loading and unloading of the shipments.
- Monitored production line for quality control and adherence to safety standards.
- Coordinated with quality assurance teams to address packaging discrepancies promptly.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
Childcare Support Assistant
Private Residence
- Provided dedicated care and supervision to children in both home and daycare settings, supporting their emotional, physical, and social development.
- Assisted with daily routines including feeding, hygiene, learning activities, and structured play.
- Maintained a safe, inclusive, and nurturing environment.
- Communicated regularly with parents to ensure individualized care.
- Developed strong, trusting relationships with children and families.
- Duration: 7 months of experience in childcare support roles
Sales and Marketing Supervisor
Urban Behavior
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Maintained a clean and organized store environment by restocking shelves, arranging displays, and ensuring merchandise is visually appealing.
- Processed transactions accurately and efficiently using cash registers or point-of-sale (POS) systems.
- Handled cash, credit card, and other payment methods securely and in compliance with company policies and procedures.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Adapted quickly to changing store promotions and merchandise displays for optimal sales impact.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Addressed customer inquiries and concerns promptly, strengthening customer loyalty and retention.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided product knowledge to customers, fostering informed purchasing decisions.
Food and Beverage Cashier
Wendy's
- Greeted customers warmly as they entered the store and directed them to available checkout lanes.
- Scanned and ring up items accurately using cash registers or POS systems, ensuring correct pricing, and applying discounts or promotions as necessary.
- Counted cash drawers at the beginning and end of shifts to ensure accurate balance and reconcile any discrepancies.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Implemented best practices for food safety and sanitation compliance in daily operations.
- Collaborated with team members to streamline order fulfillment and reduce wait times.
- Worked flexible schedule and extra shifts to meet business needs.
Warehouse Associate
Aritzia
- Inspect merchandise for quality assurance, identifying any defects, damages, or discrepancies in products, packaging, or labeling.
- Assisted with restocking merchandise, conducting cycle counts, and updating inventory databases as needed.
- Collaborated with fellow warehouse associates, retail staff, and supervisors to coordinate daily activities, prioritize tasks, and achieve operational goals.
- Communicated effectively and proactively contributed to team efforts to meet customer demands and support retail operations.
- Implemented safety protocols to minimize workplace hazards and improve compliance.
Education
Associate's - Criminology
Kwantlen Polytechnic University
Skills
- Customer service excellence
- Product knowledge
- Multitasking and organization
- Phone etiquette
- Microsoft office/excel /powerpoint/Jane app/quickbooks
- Appointment scheduling
- Data entry
- Documentation and reporting
- MS office
- Customer relationship management (CRM)
- Multi-line phone systems
- Team player
- Sales and upselling
- POS systems and ordering platforms
- Quality assurance controls
- Calm under pressure
- Retail store support
- Payment processing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
- Licensed Early Childhood Education Assistant -ECEA
- Serving it right
- CPR/AED/FIRST - AID CERTIFICATION
- 'Food Allergy & Anaphylaxis Training
Interests
- Documenting and sharing travel experiences
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Cooking
- I enjoy helping others and giving back to the community
- Participating in cultural exchange programs and homestays
- Fashion and Style
- Yoga
- Hiking
- Playing Sports
- Learning new cooking techniques and expanding my culinary skills
- Food Tourism
- Camping
- I have a passion for photography and editing photos
- Reading
- Fundraising Events
- Blogging/Vlogging
- Music
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteer Travel
- Dancing
- Volunteering
- Mindfulness Practices
- Food Photography
- Adventure Travel
- Creative Writing
- Personal Development and Self-Improvement
Timeline
Customer Care Specialist
Lux Motors
Receptionist - MOA
Physiotherapy & Massage Therapy Clinic
Front Desk Receptionist and Administrator
New Comers Immigration
Packaging operator
Sunrise soya Foods warehouse
Childcare Support Assistant
Private Residence
Sales and Marketing Supervisor
Urban Behavior
Food and Beverage Cashier
Wendy's
Warehouse Associate
Aritzia
Associate's - Criminology
Kwantlen Polytechnic University