BHUMIKA
2372 157 ST SURREY ,BC
Summary
Professional with over three years of experience in customer service and team leadership. Demonstrated ability to exceed performance goals and improve customer engagement through effective communication and operational coordination. Strong skills in problem-solving and team collaboration.
Overview
3
3
years of professional experience
Work History
ASSITANT TEAM LEAD
DOLLARAMA
Edmonton, Alberta
01.2026 - Current
- Ensured sales floor met company merchandising standards through regular monitoring and corrective actions.
- Assisted team lead with daily operations and task delegation to enhance workflow efficiency.
- Trained new staff on store policies and customer service standards.
- Assisted with inventory management and stock replenishment processes.
- Verified consistency, quality, and conformance of completed work to maintain operational standards.
Crew Trainer/ pizza maker
pizza pizza
Edmonton, Alberta
07.2025 - 12.2025
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted team members during peak hours to ensure smooth operations.
- Followed health regulations to maintain a safe dining environment for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Shift supervisor/Crew Trainer
Wendy's
EDMONTON, AB
07.2024 - 07.2025
- Led team operations during busy shifts, achieving timely service and maintaining quality standards.
- Trained and mentored new staff, enabling successful integration into fast-paced roles.
- Handled customer concerns calmly and professionally, turning problems into positive outcomes.
- Supported scheduling and inventory management while motivating team to enhance shift performance.
Receptionist (Contract)
Reddy's cosmetic
Vancouver
08.2023 - 04.2024
- Managed front-desk operations, maintained daily calendars, and ensured a smooth flow of customer check-ins and check-outs.
- Greeted clients, responded to inquiries via phone and email, and scheduled detailing service appointments to enhance customer engagement.
- Processed payments and prepared invoices using POS systems.
- Assisted with basic administrative tasks including filing, data entry, and maintaining service records.
Education
Post graduation Diploma - BUSINESS MANAGEMENT
Langara College
Vancouver, BC01-2024
High School Diploma / GED -
GREEN LAND SR. SEC. PUBLIC SCHOOL
Punjab, India01-2020
Skills
- Team leadership
- Time management
- Inventory management
- Team motivation
- Cash handling
Timeline
ASSITANT TEAM LEAD
DOLLARAMA
01.2026 - Current
Crew Trainer/ pizza maker
pizza pizza
07.2025 - 12.2025
Shift supervisor/Crew Trainer
Wendy's
07.2024 - 07.2025
Receptionist (Contract)
Reddy's cosmetic
08.2023 - 04.2024
Post graduation Diploma - BUSINESS MANAGEMENT
Langara College
High School Diploma / GED -
GREEN LAND SR. SEC. PUBLIC SCHOOL