Bhumick Gupta
Brampton
Summary
Skilled dispatch professional with extensive experience in coordinating efficient transportation operations within the trucking and logistics industry. Proficient in managing driver schedules, optimizing routes, and ensuring timely deliveries while maintaining compliance with safety and regulatory standards. Adept at problem-solving in dynamic environments, fostering clear communication between drivers and clients, and utilizing logistics software to streamline operations. Committed to providing exceptional service and operational efficiency to meet organizational goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
Highlight Motor Group
10.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Coordinated complex freight delivery schedules, adapting quickly to real-time changes in traffic, weather, and other disruptions.
- Communicated urgent delivery issues and resolved service delays efficiently, maintaining constant updates with stakeholders.
- Prepared ACE and ACI manifests, customs documentation, and ensured regulatory compliance for cross-border loads.
- Utilized dispatch software (Dispatchmate, TrackEnsure, Expert IT, OmniTracs, Samsara, PeopleNet) to track and adjust routes.
- Maintained detailed records of delivery routes, driver activity, and vehicle status under tight time constraints
Dispatcher
Oyster Freight Services
01.2021 - 09.2024
- Managed 12–15 drivers daily, ensuring time-sensitive delivery schedules were met with efficiency and accuracy.
- Handled customs clearance for shipments crossing the US-Canada border, preparing ACE/ACI manifests and managing bond clearances.
- Maintained constant communication with drivers and clients, ensuring smooth logistics and accurate status updates.
- Utilized multiple software systems (XPERTIT, DispatchMate, BorderConnect, MS Office) to input, track, and manage time-sensitive information.
- Demonstrated calm, critical thinking under pressure during delivery incidents and delays.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Technical Support Representative
24-7 Intouch
10.2020 - 12.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved queries while maintaining professionalism and empathy, often in high-stress situations.
- Supervised and scheduled small teams during peak shifts,
- demonstrating leadership and organizational skills.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Forklift Operator
ATS Healthcare
01.2018 - 02.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Performed inventory control, shipping, and receiving duties in a regulated environment.
- Adhered to safety protocols and conducted equipment inspections daily.
- Assisted logistics teams with organizing and staging orders efficiently.
Education
Diploma - Accounting
Humber College
Toronto04-2019
Skills
- Dispatch & Call-Taking: 4 years dispatching in high-volume logistics; experience responding to real-time issues
- Crisis Management: Calm and decisive under pressure; quick to troubleshoot and adapt
- Multitasking: Proven ability to manage multiple critical tasks simultaneously (routing, communication, reporting)
- Technology Proficiency: Dispatchmate, Samsara, Peoplenet, OmniTracs, Expert IT, TrackEnsure, MS Office, Slack, BorderConnect
- Communication: Clear, professional communicator with strong listening and customer service skills
- Compliance & Documentation: Knowledgeable in regulatory and customs documentation (ACE/ACI), bonded shipments, and cross-border transport
Languages
Hindi
Native or Bilingual
English
Professional Working
Punjabi
Native or Bilingual
Timeline
Dispatcher
Highlight Motor Group
10.2024 - Current
Dispatcher
Oyster Freight Services
01.2021 - 09.2024
Technical Support Representative
24-7 Intouch
10.2020 - 12.2021
Forklift Operator
ATS Healthcare
01.2018 - 02.2020
Diploma - Accounting
Humber College
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