BHUMIBEN PATEL
Brampton,Ontario
Summary
High-energy Senior Officer with proven leadership, critical thinking and project management abilities gained during 4 year marketing administration career. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Talented and experienced problem-solver managing workloads, clerical requirements of office, customer requests, and documentation. Professional and welcoming in creating upbeat work environment and highly responsive to dynamic business conditions.
Overview
4
4
years of professional experience
Work History
Senior Officer - Marketing
HLE Glascoat Ltd (Formerly Swiss Glascoat Equipment Ltd)
08.2018 - 11.2022
- Managed sales order processing, including customer queries, documentation, and invoice generation using MS Office & SAP.
- Prioritized and processed sales orders based on technical requirements and financial terms.
- Fostered client relationships to boost loyalty and secure repeat business opportunities.
- Addressed customer inquiries via phone and email; managed revised orders and coordinated inspection and dispatch activities.
- Provided and enhanced tailored customer service, ensuring clear communication, and issue resolution throughout project lifecycles.
- Streamlined and implemented business filing systems and organizational procedures to enhance efficiency.
- Managed database information collection, organization, and developed tracking spreadsheets for monitoring and generating periodic reports to support sales and forecast analysis.
- Supported project order execution by assisting in collaborating with stakehholders, production scheduling and team coordination.
- Mentored and supervised junior team members, enhancing team performance and professional growth, and ensuring quality, compliance, and productivity standards.
Education
Graduate Certificate - Project Management
Sheridan College - Hazel McCallion Campus
Mississauga, ON01.2024
Master of Science - Instrumentation And Control
Institute of Science & Technology For Advanced Studies & Research
Anand, INDIA04.2018
Bachelor of Science - Instrumentation
V.P & R.P.T.P Science College
Anand, INDIA03.2016
Skills
- Excellent written and verbal communication
- Detail-Oriented and Database Management
- Pressure Handling and Leadership qualities
- Proficient mathematical, analytical and statistical skills
- Computer Literacy - MS Office, SAP, Zoom, WebEx, Skype
- Time and Change Management
- Decision Making and Problem Solving
- Team Collaboration and Conflict Resolution
- Customer Service
- Project Planning, Documentation and Reporting
- Idea Development and Brainstorming
Languages
English
Gujarati
Hindi
Timeline
Senior Officer - Marketing
HLE Glascoat Ltd (Formerly Swiss Glascoat Equipment Ltd)
08.2018 - 11.2022
Graduate Certificate - Project Management
Sheridan College - Hazel McCallion Campus
Master of Science - Instrumentation And Control
Institute of Science & Technology For Advanced Studies & Research
Bachelor of Science - Instrumentation
V.P & R.P.T.P Science College
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