Bhumibahen Patel
Brampton,Canada
Summary
Experienced Customer Service Representative with strong focus on effective communication, both written and verbal. Skilled in active listening and adept at problem-solving analytically. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes importance of understanding customer desires and tailoring solutions to meet specific needs, resulting in increased customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VIQUA
Guelph, ON
09.2023 - Current
- Provide first-level customer service by addressing product inquiries, order entry, and customer concerns through phone calls and emails.
- Collaborate with Sales and Channel Partners to support customer satisfaction strategies.
- Demonstrate exceptional soft skills such as active listening, empathy, and problem-solving in real-time call handling.
- Coordinate with internal departments to resolve customer requests and ensure timely resolutions.
- Handled high-volume inbound calls, delivering information about products, services, and troubleshooting issues.
- Adapt approaches to problem-solving without compromising results
- Assisted corporate teams with customer concerns, relaying complex inquiries and delivering solutions in a professional manner.
Crew Member
Pizza 2 Go
Brampton, ON
05.2023 - 08.2023
- Prepared a variety of foods according to customers' orders or supervisors' instructions by following approved procedures in a fast-paced restaurant
- Cleaned counter surfaces, dining areas, and food preparation areas for maximum health, safety, and customer satisfaction
- Monitored and replenished food and supplies stock at the counter, in the customer dining area, and in the food preparation area
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Escalated complaints, problems or security incidents to the relevant supervisor or manager for resolution.
Business Development Executive
Aris Engineers
07.2019 - 12.2022
- Developed comprehensive business development plans and forecasted sales targets, resulting in consistent growth and exceeding revenue goals
- Identified market opportunities through strategic networking, fostering positive relationships with clients, and exploring various channels
- Collaborated with cross-functional teams to formulate effective sales and marketing strategies that enhanced brand visibility and market presence
- Prepared and presented compelling sales presentations to prospective clients, contributing to successful client acquisitions
- Generated financial projections and sales targets to guide decision-making and drive business growth
- Produced insightful reports for management, providing key insights into market trends, opportunities, and challenges
- Led training initiatives for business development and sales teams, enhancing their skills and performance.
Technical Sales Representative
Aris Engineers
04.2016 - 07.2019
- Developed and executed strategic sales plans, consistently surpassing monthly and quarterly sales targets
- Proactively identified new leads and contacts, expanding business opportunities and client base
- Cultivated and maintained strong client relationships through effective communication and relationship-building efforts
- Attended networking events to attract and retain clients, contributing to increased brand awareness
- Collaborated with management to set and achieve sales goals, contributing to the overall growth of the organization
- Provided comprehensive training to team members, enhancing their sales and business development skills.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
Customer Service Representative
Riddhi mech fab engineering
India
05.2013 - 02.2016
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product information to customers via phone, email, and live chat
- Managed a high volume of customer interactions daily, ensuring timely and accurate responses while maintaining a positive and professional demeanor
- Developed and maintained a deep understanding of company products and services to provide tailored solutions and upsell opportunities to customers
- Collaborated with cross-functional teams, including sales, technical support, and logistics, to ensure seamless service delivery and customer satisfaction
- Handled and resolved customer complaints, ensuring a high level of customer satisfaction and retention
- Tracked and documented customer interactions and transactions, following up on unresolved issues to ensure resolution
- Contributed to the continuous improvement of customer service processes by providing feedback and suggestions based on customer interactions and common issues
- Achieved and exceeded individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.
Education
Bachelor of Commerce -
Gujarat University
Ahmadabad, GujaratPost-Graduate Diploma Hospitality Management -
Conestoga College
Kitchener, ON04.2024
Post-Graduate Diploma Strategic Global Business Management -
Conestoga College
Kitchener, ON08.2023
Skills
- Training & Development
- Presentations
- Sales Presentations
- Telecommunication
- Market Research
- Customer Satisfaction
- Customer Retention
- Presentation Skills
- Public Speaking
- Marketing
- Communication
- Risk Management
- Customer Service
- Time Management
- Team Building
- Leadership
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Data Entry
Reference
ujali.shah@ac.transcom.com
Certification
Human Resources: Payroll, 07/2023, LinkedIn
Availability
Full time. (Weekdays, week ends, Holidays)
Timeline
Customer Service Representative
VIQUA
09.2023 - Current
Crew Member
Pizza 2 Go
05.2023 - 08.2023
Business Development Executive
Aris Engineers
07.2019 - 12.2022
Technical Sales Representative
Aris Engineers
04.2016 - 07.2019
Customer Service Representative
Riddhi mech fab engineering
05.2013 - 02.2016
Bachelor of Commerce -
Gujarat University
Post-Graduate Diploma Hospitality Management -
Conestoga College
Post-Graduate Diploma Strategic Global Business Management -
Conestoga College