Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bhumi Shah

Toronto

Summary

Experienced Senior Recruiter with 10+ years in full cycle recruiting, talent acquisition, employee engagement, strategic recruitment planning, customer service, Inside sales and Account Management. Utilizes social media and applicant tracking systems to enhance talent acquisition. Proven track record in reducing time-to-fill metrics and fostering positive candidate experiences. Expertise in candidate evaluation and relationship management.


Overview

10
10
years of professional experience

Work History

Senior Recruiter

Concentrix
06.2022 - Current
  • Lead and manage full cycle recruiting process including identification, sourcing, screening, recruiting and interviewing for different job requirements .
  • Develop and implement strategic sourcing initiatives.
  • Research and reach out to potential candidates through social media, job boards and networking events including LinkedIn, Indeed, Glassdoor, ZipRecruiter, Monster etc.
  • Expertise in different ATS like Workday, Fieldglass.
  • Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing high-impact roles.
  • Assisted with writing job postings and job descriptions for boards.
  • Collaborate with hiring managers to identify talent needs, job responsibilities and required qualification to prepare plan of action for closing the requirement.
  • Conduct background and reference checks for job applicants
  • Screen resumes and conduct initial interviews.
  • Ensure a positive candidate experience throughout the recruitment process.
  • Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
  • Experience in negotiating terms and rate for each project, coordinating for interview with hiring manager and closing candidates.
  • Mentor and train new recruiters joining our team.

Customer Service Representative

Concentrix
11.2019 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Manage inbound call flow and responded to the technical support needs of customers
  • Use internal ticketing system to manage, track and process actions taken on customer accounts and provide resolutions
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Account Manager, Inside Sales

Arche Softronix
09.2016 - 06.2019
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Helped client to understand and sign our service based SLA. Negotiating payment terms, reliability and service availability.
  • Regularly interacting with client managers and VMOs to get better understanding of their strategic needs and being proactive in identifying crucial skill set.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Ensured that necessary deliverables were met and the benchmark quality was maintained.
  • Ensured proper delegation of works and proper escalation channels were maintained
  • Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.

Technical Recruiter

Collabera
05.2015 - 05.2016
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Sourced and selected applicants for technical positions within company.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

GTU
India
06-2014

Skills

  • Social media recruiting
  • Applicant tracking systems
  • Candidate sourcing
  • Talent acquisition
  • Onboarding process management
  • Salary and benefits negotiations
  • Passive candidate engagement
  • Technical recruiting expertise

Languages

English
Full Professional

Timeline

Senior Recruiter

Concentrix
06.2022 - Current

Customer Service Representative

Concentrix
11.2019 - 05.2022

Account Manager, Inside Sales

Arche Softronix
09.2016 - 06.2019

Technical Recruiter

Collabera
05.2015 - 05.2016

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

GTU

Similar Profiles

CREATE PROFILE
Bhumi Shah