Bhrisseida Dimas
Ross Distribution Center
Bakersfield
2
Languages
12
years of professional experience
Detail-oriented Customer Service Representative experienced in managing cash transactions and delivering high levels of customer satisfaction. Maintained accuracy and efficiency in fast-paced environments while effectively communicating to resolve issues. Organized and dependable, successfully managed multiple priorities and embraced additional responsibilities to contribute to team goals.
Work History
Truck Unloader
5 Years 1 Month- Unloaded delivery trucks efficiently and organized products for storage.
- Ensured safe handling of packages during unloading and transportation.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Trained new staff on proper unloading techniques and equipment use.
- Adhered to safety protocols while handling hazardous materials.
- Supported inventory management by accurately labeling and sorting products.
- Worked closely with supervisors to adhere to daily work schedules and production goals.
- Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
Cashier
2 Years 4 Months- Operated cash register efficiently, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth customer transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer cash and credit card payments at the register., issued receipts and provided change.
- Operated cash register, ensuring accurate and timely processing of customer transactions.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Controlled stock availability by replenishing merchandise on store shelves. by restocking shelves with merchandise to support customer needs.
- Assisted with promotional displays to enhance customer engagement.
- Checked fuel pumps for functionality and reported any maintenance issues. and notified maintenance of any issues.
Team Leader
4 Years 11 Months- Supervised team members during peak hours to enhance service delivery efficiency.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Supervised daily operations, ensuring adherence to food safety standards and operational protocols.
Education
High School Diploma
Skills
Customer service
Reliability and punctuality
Merchandise restocking
Adaptability and flexibility
Attention to detail
Cash handling and management
Team leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Truck Unloader
Ross Distribution Center
06.2021 - 07.2026Read More
Cashier
Shell Gas Station
02.2019 - 06.2021Read More
Team Leader
Jack in the Box
03.2014 - 02.2019Read More
Ridgeview High School
High School Diploma
Read More