Summary
Overview
Work History
Education
Skills
Timeline
Generic

BHRIGU GOSWAMI

Toronto,ON

Summary

Highly competent Collections Supervisor with notable experience in overseeing collection teams and optimizing debt recovery processes. Demonstrates strong leadership abilities, effective communication skills, and thorough knowledge of industry regulations. Significant contributions include implementing strategies to improve team performance, enhancing customer relationships, and reducing outstanding debts. Shows a consistent record of achieving operational goals and commitment to ongoing professional development.

Overview

19
19
years of professional experience

Work History

Sr. Credit & Collections Supervisor

CIOT INC
Concord, ON
03.2023 - Current
  • Spearhead development and execution of credit & collections policies, overseeing customer onboarding, credit monitoring, and collections management
  • Explore avenues to streamline and reduce cost to enhance credit department processes
  • Work closely with customers to mitigate payment delays, minimize bad debt risk and maximize cash flow
  • Work with credit bureaus to identify credit and payment history, follow up with collection agencies and lawyers on legal cases relating to bad debts, wage garnishment and registering liens
  • Report past due accounts to insurance companies (EULER ALLIANZE) and also establish credit limits for insured accounts
  • Lead and guide the credit team in resolving outstanding issues and balances, addressing escalated collection matters and liaising with customers and sales teams
  • Maintain optimal accounts receivable balances by conducting research to manage credit risk, reduce exposure, and document violations
  • Develop comprehensive reporting and analytics enabling senior management to monitor risk exposure, collection endeavors, and trends
  • Delivered insightful reports on high-risk accounts with resolution proposals
  • Manage 2 direct reports, driving achievement of departmental KPIs and recommending corrective action for delinquent accounts
  • Collaborate with the sales team to facilitate dispute resolution and managed escalated receivables
  • Prepared AR/DSO activity reports for review by the controller and mentored team members to attain departmental goals
  • Undertook additional duties as delegated.

Credit Collections Consultant

ROGERS COMMUNICATIONS
Toronto, ON
02.2019 - 08.2022
  • Managed all functions related to customer credit and collections
  • Maintained records of collection and status of accounts
  • Monitored outstanding balances for non-payments, delayed payments and other irregularities
  • Notified customers of delinquent accounts to solicit payment, receive payment and post amount to customer's account
  • Worked with customers to pay amount due on credit account, damage claim, or non-payable check, or negotiating extension of credit
  • Researched and evaluated available credit information for existing customers to manage credit risk and to document formal credit reviews
  • Maintained efficient and effective collection policy that impact accounts receivable aging
  • Prepared legal documents as needed
  • Reviewed credit applications, determine and recommend appropriate credit limit and terms
  • Weekly reported collections metrics to track progress against monthly forecasted goals
  • Ensured timely collection of accounts, manage the day-to-day review and release of credit hold on accounts
  • Worked with sales and operation departments to enable sales, mitigate risk, drive cash flow and to meet organizational objectives.

Collections Manager

Recto Education Pvt. Ltd.
New Delhi
07.2011 - 11.2018
  • Responsible for the establishment of new accounts and monitoring of any changes in existing accounts
  • Determined and recommended corrective action for delinquent accounts
  • Worked closely with customers to establish and develop strong relationships to mitigate payment delays and minimize bad debt risk
  • Prepared monthly A/R aging of subledgers to report in support of month-end close for review and analysis of past due accounts
  • Developed and implemented effective credit policies and practices that both support sales growth and balance risk
  • Collaborated with internal departments such as sales, finance and customer service to mitigate risk and resolve disputes
  • Prepared month end procedures related to accounts receivable, journal entries, account reconciliations
  • Stay current with industry best practices, new developments and trends in the collections and accounts receivable profession.

Accounts Receivable Specialist

Vincent Publishers Pvt. Ltd.
New Delhi
08.2008 - 06.2011
  • Responsible for monitoring, managing and maintaining assigned accounts
  • Collaborated with sales team for billing discrepancies, payment deductions, customer credit requests and credit hold to facilitate the resolution of disputes in a timely manner
  • Accountable for reducing delinquency of assigned accounts and maintain strong customer relationships
  • Participated in projects to coach the team on issues like data maintenance and privacy
  • Took care of inbound and outbound collections calls and correspondence- Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment.

AR and Collection Specialist

Global Vantage (HDFC)
Gurugram, Haryana
01.2006 - 06.2008
  • Work profile mainly included assessing client’s financial status, evaluate risks and creditworthiness
  • Was responsible for reviewing corporate loans and credit card statements
  • Contacted and followed up with clients to gather financial data and documentation
  • Used to calculate financial ratios (credit scores and interest rates)
  • Followed-up delinquent accounts and maintained accurate financial records including accounts receivable, credit records and prepare an efficient debt repayment schedule for the clients.

Education

Bachelor of Commerce -

Delhi University
Delhi, India
01.2008

Skills

  • Managerial experience
  • Developing and executing credit and collections policies
  • Conducting in-depth analysis
  • Leading and guiding credit teams
  • Establishing and nurturing strong customer relationships
  • Risk Mitigation
  • Risk Assessments
  • Risk Analysis
  • Credit analysis
  • Addressing escalated collection matters
  • Driving effective dispute resolution
  • Adaptability to changing business environments
  • Optimization of credit management processes
  • Customer onboarding
  • Credit monitoring
  • Collections management
  • Streamlining and reducing cost
  • Mitigating payment delays
  • Minimizing bad debt risk
  • Maximizing cash flow
  • Working with credit bureaus
  • Following up with collection agencies and lawyers
  • Reporting past due accounts to insurance companies
  • Establishing credit limits
  • Resolving outstanding issues and balances
  • Maintaining optimal accounts receivable balances
  • Developing comprehensive reporting and analytics
  • Managing direct reports
  • Driving achievement of departmental KPIs
  • Collaborating with sales team
  • Facilitating dispute resolution
  • Preparing AR/DSO activity reports
  • Mentoring team members
  • Managing customer credit and collections
  • Maintaining records of collection and account status
  • Monitoring outstanding balances
  • Notifying customers of delinquent accounts
  • Soliciting payment
  • Posting payments to customer's account
  • Working with customers to pay amount due
  • Negotiating extension of credit
  • Researching and evaluating credit information
  • Preparing legal documents
  • Reviewing credit applications
  • Credit Reports

Timeline

Sr. Credit & Collections Supervisor

CIOT INC
03.2023 - Current

Credit Collections Consultant

ROGERS COMMUNICATIONS
02.2019 - 08.2022

Collections Manager

Recto Education Pvt. Ltd.
07.2011 - 11.2018

Accounts Receivable Specialist

Vincent Publishers Pvt. Ltd.
08.2008 - 06.2011

AR and Collection Specialist

Global Vantage (HDFC)
01.2006 - 06.2008

Bachelor of Commerce -

Delhi University

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