Bholu D Hirpara
Vancouver,BC
Summary
Punctual and honest Head Cashier with solid background in retail industry environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Head Cashier
EZY Mart Convenient Store
04.2023 - Current
- Led 6 employees at Ezy Mart and scheduled shifts each week.
- Managed orders, cash, and monthly sales reports.
- Trained new hires on point of sale, deliveries, and shop regulations.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Customer Service Representative
Intercruises Shoreside & Port Services
04.2023 - 10.2023
- Handled 10-20 customer inquiries and escalations on average.
- Incorporated optimizations for reducing lead times in boarding to cruise Ship Terminal.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Telus
02.2022 - 04.2022
- Promoted sales and generated CAD500 revenue in 3 weeks
- Onboarded new client base based on market research and sales strategy
Education
Master of Business Administration - Finance -
University Canada West
Vancouver, BC06.2024
Bachelor of Commerce -
Gujarat University
Ahmedabad,Gujarat05.2021
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Employee Training
- Cash Handling
- Customer Service Management
- Team Leadership
Websites
Accomplishments
- Financial Modeling
- Exercising Leadership Foundational Principles- Harvardx
- Foundation of Everyday Leadership-University of Illinois
Languages
Timeline
Head Cashier
EZY Mart Convenient Store
04.2023 - Current
Customer Service Representative
Intercruises Shoreside & Port Services
04.2023 - 10.2023
Sales Representative
Telus
02.2022 - 04.2022
Master of Business Administration - Finance -
University Canada West
Bachelor of Commerce -
Gujarat University
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