BHIMASI SOLANKI

• Maximizing store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
• Cultivating and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruiting, hiring, and training initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handling problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintaining proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maintaining a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
• Ensuring compliance with company policies as well as local, state, and federal regulations pertaining to retail operations.
• Contributing to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
• Dimensions of business - 4 Retail sites in the city of Rajkot, India, employing over 140 people and currently operating two gas stations with 18+ staff in Saanichton, BC.

Notable Accomplishments as Shell Operator:

• One of our team member got selected as “Service Champion of the year - 2022” for Pacific Region – Shell Canada
• Received “India Chairman’s HSSE & SP Award” for Demonstrating Care and Discipline in year 2017
• Nominated for “Shell Global CEO’s HSSE and SP Awards” from India in 2016
• Became “Gold Retailer” in 2015 and represented India in “Smiling star” event in Tokyo, Japan in May 2016
• Became “Territory Retailer of the year” in 2009, 2011, 2013, 2014, 2015, 2016, 2017

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Team Management - recruiting, training and supervising staff as per company’s standards.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Streamlined communication between departments which led to improved operational efficiency across all aspects of the business.
• Implemented company’s new Fast-Food program successfully.

• Deliver business and profitability targets, maintaining food cost and labor cost – agreeing and managing budgets.
• Team Management - recruiting, training and supervising staff as per company’s standards.
• Ensure compliance with licensing, maintaining health and safety as per legislation and company guidelines.
• Maintaining stock level, ensuring FIFO, customer complaints resolutions and making staff roster.