Bhett Mujer
Martensville,SK
Summary
Dynamic and results-oriented professional with a proven track record at Aegis Holistic Renewal Inc. Excelled in client relationship building and problem-solving, significantly enhancing client self-sufficiency and housing stability. Skilled in trauma-informed care and effective communication, I led teams to exceed program goals through innovative strategies and strong organizational skills.
Overview
4
4
years of professional experience
Work History
Client Advocate/Case Manager
Aegis Holistic Renewal Inc
01.2024 - Current
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Managed escalated cases effectively by working closely with other staf members and departments, leading to successful resolutions and satisfied clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed strong relationships with landlords and property managers, resulting in increased housing options for clients.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
Program Coordinator
Lighthouse Supported Living
06.2020 - 12.2023
- Ensure the delivery of appropriate and effective programming and services
- Evaluate and modify programs to ensure they meet the changing needs of the individual
- work in conjunction with and act as a resource for case manager team members to implement person-centered plans
- work in conjunction with the Ministry of Social Services (CLSD) attending and participating in weekly meetings
- Oversee client transition planning and participate in and decide on admissions to the program- in conjunction with CLSD social workers
- Supervise, support, and provide regular feedback and coaching to case manager team members
- Prepare work schedules for team members
- Train and orientate team members
- Deal with situations that require disciplining and extra coaching for case manager team members
- Ensure compliance with policies and procedures
- Facilitate in performance evaluation of case manager team members
- Report and or refer significant events, situations discrepancies and unethical behaviors to HR and the Executive Director
Education
Certificate - NVQ Level 1& 2 in Healthcare
University of East London
London, England 05.2002
Bachelor of Science - Psychology
University of Westminster
London, England 06.2001
High School Diploma -
St Angela's Ursuline Secondary School
London, England06.1996
Skills
- Client Relationship Building
- Assertiveness
- Effective and Thorough
- Neat and Punctual
- Dedicated and confident
- Excellent Communication skills
- Strong Organization
- Trauma-informed care
- Teamwork and Collaboration
- Problem-Solving
- Reliability
Languages
English
Full Professional
Timeline
Client Advocate/Case Manager
Aegis Holistic Renewal Inc
01.2024 - Current
Program Coordinator
Lighthouse Supported Living
06.2020 - 12.2023
Certificate - NVQ Level 1& 2 in Healthcare
University of East London
Bachelor of Science - Psychology
University of Westminster
High School Diploma -
St Angela's Ursuline Secondary School
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