Bhawna Soroay
Niagara-on-the-Lake,ON
Summary
Operations and people management professional with 7 years of experience leading workforce scheduling, employee relations, payroll coordination, and day-to-day business operations. Proven ability to support HR processes, manage confidential employee information, coordinate staffing, and maintain compliance in fast-paced environments. Strong organizational, communication, and administrative skills with experience supporting teams of 30+ employees.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Operations & People Manager
Guess
Niagara on the Lake, ON
10.2024 - Current
- Supported day-to-day business operations including workforce scheduling, timekeeping review, inventory coordination, and policy compliance
- Assisted with employee scheduling, attendance monitoring, and timesheet verification prior to payroll processing
- Supported hiring, onboarding, training, and performance coaching for new and existing employees
- Maintained accurate employee documentation and supported confidential recordkeeping practices
- Assisted with implementation of company policies, procedures, and compliance standards
- Coordinated staffing coverage during peak periods while supporting labor cost control initiatives
- Prepared operational reports related to staffing levels, attendance trends, and daily business activity
- Resolved employee relations issues and escalating concerns as appropriate
Customer Experience Manager
Victoria's Secret
Niagara on the Lake, ON
02.2021 - 10.2024
- Led day-to-day business operations with a focus on workforce planning, employee scheduling, payroll coordination, and service standards
- Managed full employee lifecycle support including hiring, onboarding, training, performance coaching, and offboarding for a team of 20–40 employees
- Prepared, reviewed, and adjusted weekly schedules; monitored attendance and validated timesheets prior to payroll submission
- Acted as first point of contact for employee relations matters, conflict resolution, attendance issues, and policy interpretation
- Maintained confidential employee records, performance documentation, and disciplinary records in accordance with company policies
- Partnered with senior leadership to implement HR policies, operational procedures, and compliance standards
- Coordinated staffing coverage to meet business demands while controlling labor costs and minimizing overtime
- Prepared operational and staffing reports including turnover, attendance trends, and performance metrics
Administrative Assistant
Mini Market
Athens, Greece
09.2017 - 12.2018
- Managed daily administrative tasks to support efficient store operations.
- Coordinated schedules and appointments for management and staff.
- Maintained inventory records and organized stock levels accurately.
- Organized promotional materials and displays to enhance customer engagement.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
Some College (No Degree) - Business Sales & Marketing
Niagara College
Skills
- Workforce Scheduling & Timekeeping
- Payroll Support & Timesheet Review
- Employee Relations & HR Support
- Hiring, Onboarding & Training
- Policy Implementation & Compliance
- Confidential Records Management
- Operations & Office Administration
- Conflict Resolution & Documentation
- Inventory & Vendor Coordination
- Reporting & Data Tracking
- Scheduling software (eg, Kronos, Storeforce, ADP, Workday)
Certification
HR Fundamentals — In Progress
Languages
Greek
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Operations & People Manager
Guess
10.2024 - Current
Customer Experience Manager
Victoria's Secret
02.2021 - 10.2024
Administrative Assistant
Mini Market
09.2017 - 12.2018
Some College (No Degree) - Business Sales & Marketing
Niagara College