Bhawna Sharma
Customer Support Executive
Regina,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Basic knowledge of POS applications.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
Work History
Customer Support Executive
Westside
Vaibhav Khand, Indirapuram, Uttar Pradesh
04.2021 - 10.2022
- Increased sales and customer satisfaction through personalized servicing.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.Actively engaged customers to provide general assistance and information on store merchandise.
- Managed customer satisfaction with quick and professional handling of product returns as per the store rules.
- Listened to customers' questions and concerns to provide answers or responses.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked with loss prevention in monitoring shopper behavior.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Administrative Assistant
Crompton Graeves
New Delhi, Delhi
02.2019 - 03.2021
- Created and updated records and files to maintain document compliance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Set up conference rooms, technology and materials to facilitate meetings.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
Greenfields Public School
Dilshad Garden, Delhi 04.1979 - 03.1992
Bachelor of Arts - Humanities
Delhi University
North Campus New Delhi 04.1992 - 03.1996
Skills
Retail experience
Retail Sales
Retail services
Retail merchandising
Retail inventory management
Retail materials management
Complaint resolution
Sales expertise
Administrative support
Retail store support
Stock management
Service standard compliance
Creative problem solving
Accomplishments
Won award for Best Cartoon Painting for the World Population Day in New Delhi in 1996
Timeline
Customer Support Executive
Westside
04.2021 - 10.2022
Administrative Assistant
Crompton Graeves
02.2019 - 03.2021
Bachelor of Arts - Humanities
Delhi University
04.1992 - 03.1996
High School Diploma -
Greenfields Public School
04.1979 - 03.1992