Bhawna Mehta

Member of Sun Life’s Operational Learning & Performance Center of Excellence team, with a focus on lean initiatives and operational learning programs.

Key responsibilities:

• Conducting training needs analysis and recommending delivery options that align with business objectives.
• Consulting, designing and developing training content for diverse formats (e-learning, webinars).
• Aligning test items and performance assessments with learning objectives, applying best practice guidelines to design assessments, and defining rubrics to evaluate complex tasks.
• Collaborating with stakeholders to capture and integrate business processes into learning experiences.
• Managing multiple operational training initiatives with strong project management oversight.
• Ensuring compliance with confidentiality agreements for sensitive projects.
• Facilitating workshops and train-the-trainer sessions.
• Developing high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
• Analyzing learners' behavior and feedback to optimize design and learning experience.
• Leveraging industry knowledge and emerging trends to build innovative training.
• Collaborating with cross-functional teams to ensure cohesive branding across all learning materials.
• Reviewing project requirements to plan workflows and evaluate time and budget constraints.

Key achievements:

• Managed multiple design projects simultaneously, ensuring timely delivery within budget and resource constraints.
• Nominated for Sun Life's CEO Award for developing a thorough, learner-focused learning experience.

Contributed to SITA's Customer Strategy and Experience team, focused on enhancing training delivery and managing SITA University LMS administration.

Key responsibilities:

• Utilizing learning technologies to optimize content creation and production efficiency.
• Developing project plans, defining objectives, and assessing performance gaps.
• Providing design solutions aligned with business strategies and stakeholder needs.
• Maintaining effective communication with stakeholders to manage project scope, schedule, and budget.
• Conducting design analysis, defining learning objectives, and creating detailed design structures.
• Enhancing e-learning experience by designing interactive and engaging instructional materials.

Key achievements:

• Contributed to the development of comprehensive employee training courses.
• Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
• Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
• Implemented successful instructional design projects from concept to completion within budget and time constraints.
• Streamlined the content creation process by implementing a content management system, improving overall efficiency.
• Tracked performance metrics using analytics tools, identifying opportunities for improvement in future content initiatives.

Participated in the complete lifecycle of learning product development for NIIT Clients, including curriculum design, content development and testing.

Key responsibilities:

• Applying instructional design principles to develop online help and live training on SAP applications.
• Maintaining relationships with stakeholders, trainers, and project leads to ensure project success.

Key achievements:

• Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
• Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.
• Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.