Summary
Work History
Education
Skills
Software
Timeline
Generic

BHAWNA MALL

Vancouver,BC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Assistant Site Manager

Best Service Pros
Vancouver, BC
02.2023 - Current
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Directed site activities to drive smooth operations and achieve quality assurance metrics.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Monthly safety meetings- with team, client and preparing Safety KPI
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Processed financial documents, contracts, expense reports and invoices.

Office Administrator

Best Service Pros
Vancouver, BC
04.2021 - 02.2023
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Automated office operations by managing client correspondence and data communications.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Scheduling, Planning for events and staffing to run operation smoothly.
  • Creating reports of bi-weekly payroll and CT audits to represent to customer

Front Desk Receptionist

Securiguard
Vancouver, BC
06.2019 - 04.2021
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Customer Service Representative

Canadian Tire
Vancouver, BC
04.2018 - 03.2019
  • Acknowledging and resolving customer complaints and inquiries Processing returns and refunds Maintain a clean and organized workstation Respond to customer questions and complaints
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

HR Executive

Ficode Technologies LLP
Mohali Punjab, India
08.2014 - 06.2017
  • Directed recruitment, selection and hiring processes.
  • Supported leadership and employee relations by responding to requests, grievances and other issues or needs.
  • Devised HR systems and procedures for organization.
  • Evaluated training needs and oversaw training programs.
  • Created and implemented HR strategies and initiatives aligned with business objectives.
  • Developed and oversaw performance appraisal systems to drive peak performance.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed job descriptions using targeted keywords and published job openings on company website and job boards.
  • Gathered information, scanned records and maintained confidentiality of electronic data.

Education

Diploma - Business Management

Kwantlen Polytechnic University
BC
01.2021

Bacholer of Technology - Computer Science

Ramgarhia Institute of Engineering & Technology
06.2014

Skills

  • Reporting and Documentation
  • Project Planning
  • Performance Tracking and Evaluation
  • Training and Development
  • Scheduling and Coordinating
  • Budgeting and Cost Savings
  • Inventory Management
  • Project Management
  • Asset Management
  • Resource Allocation
  • Problem-Solving
  • Meeting Planning
  • Excel Spreadsheets
  • Appointment Coordination
  • Document and File Management

Software

  • MS Word
  • MS Excel
  • MS Powerpoint
  • Outlook
  • Teams
  • ADP
  • Cleantelligent
  • Jazz HR

Timeline

Assistant Site Manager

Best Service Pros
02.2023 - Current

Office Administrator

Best Service Pros
04.2021 - 02.2023

Front Desk Receptionist

Securiguard
06.2019 - 04.2021

Customer Service Representative

Canadian Tire
04.2018 - 03.2019

HR Executive

Ficode Technologies LLP
08.2014 - 06.2017

Diploma - Business Management

Kwantlen Polytechnic University

Bacholer of Technology - Computer Science

Ramgarhia Institute of Engineering & Technology

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