BACHELOR OF BUSINESS ADMINISTRATION - Project Management
YORKVILLE UNIVERSITY
NEW WESTMINSTER, BC
02.2022
Skills
Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service Possesses a strong knowledge of customer service principles and best practices
Dedicated individual with extensive experience in the transportation industry Proven ability to navigate complex routes and challenging traffic conditions Skilled in maintaining detailed log books and providing superior customer service
Contacted customers prior to date of scheduled installations to verify appointments
Explained company offerings to promote products and services to clients
Assisted in the design of layouts and systems for new installations
Completed paperwork and maintained records, complying with federal laws and regulations
Obeyed traffic laws and followed established traffic and transportation procedures
Monitored road and weather conditions for safe driving
Communicated with dispatch to improve route production and identify optimal ways to perform duties
Followed best practices when using CRM and other tools to manage sales cycle
Managed customer accounts and customer relationships
Increased customer retention and renewal growth by revitalizing existing business in segment
Analyzed sales data to identify trends and make recommendations for improvement
Managed sales team activities by evaluating needs of each territory and participating in sales calls
Engaged customers to confirm and clarify value and adapt strategy, optimizing ROI
Retail Sales Customer Service
Active Listening
Multitasking Strengths
GPS and Route Planning
Verbal and Written Communication
Traffic Law Observation
CLASS 5
Languages
English Hindi PunJabi
Professional Working
Timeline
Installer
BEEBA FLOORS LTD.
11.2021 - 08.2024
Delivery Driver
BEEBA FLOORS
11.2021 - 08.2024
Sales Manager
UNDER ARMOUR
06.2017 - 09.2020
BACHELOR OF BUSINESS ADMINISTRATION - Project Management