BHAWANDEEP KAUR
Dartmouth,NS
Summary
Service-centric Restaurant Supervisor with 3 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Tim Hortons
04.2021 - 01.2024
- Trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maintained accurate records of sales, labor and other costs.
Team Member
Tim Hortons
09.2020 - 01.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Room Attendant
Hilton Garden Inn Hotel
03.2019 - 09.2020
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Handled requests for extra linens, toiletries and other supplies.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma - Hospitality Hotel And Restaurant Operations
Niagara College
Niagara-on-the-Lake, ON05.2020
Skills
- Sales operations
- Supplies Forecasting
- Team Management
- Food Assembly Supervision
- Equipment Inspection
- Service Quality
- Performance monitoring
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Supervisor
Tim Hortons
04.2021 - 01.2024
Team Member
Tim Hortons
09.2020 - 01.2021
Room Attendant
Hilton Garden Inn Hotel
03.2019 - 09.2020
Diploma - Hospitality Hotel And Restaurant Operations
Niagara College
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