Bhawana Ranabhat
Winnipeg,MB
Summary
An ambitious and highly dedicated personnel with more than three years of administrative experience supporting and acting as a first point of contact for different internal and external stakeholders. A person who can set up a quick connection with people of different personalities and a critical thinker who has all the necessary skills and experience to handle people and provide them with the best possible service.
Overview
5
5
years of professional experience
Work History
Team Lead
Robertson College
Winnipeg, Manitoba
02.2024 - Current
- Managed tracking and reporting of event revenues for Athletics department
- Acts as primary representative of Athletics; greets and supports current/potential students, parents, visitors, outside groups as well as faculty/staff members; effectively handles inquiries in person or remotely.
- Provides a warm, welcoming approach to the student experience.
- Contributed to the smooth organization, setup, and execution of a variety of events
- Assisted in the planning and execution of athletic and non-athletic events at Wesmen, overseeing fundraising initiatives that directly benefited Manitoba high schools and elementary schools.
- Managed communication between recreation services and cleaning services contractor to optimize athletic facility cleanliness.
- Works with Tech Support (both internal and external) when issues or concerns arise with computerized equipment and systems
- Works with Security Services to address issues and concerns related to security in the athletic facilities
- Collaborated with Recreation Services in serving as a liaison between Facilities and Duckworth Centre to address maintenance and repair concerns, overseeing equipment repairs as needed.
- Ensures POS is up to date, adding new items, removing old items, editing and redesigning item listings, account codes, etc
- Tracks sales and monitors online activity
- Generates reports as requested for specific sales
- Maintains records for sales tracking for athletic events.
- Handled the tracking and processing of debit and credit card transactions for online payments at Athletic Processes, utilizing the POS system.
- Keeps track of financial data related to distinct activities and events
- Organizes and maintains records and files for financial/accounting transactions
- Orders all supplies for events and does inventory of supplies
- Assists in the ordering of marketing swag
- Maintains and inventories storage rooms
- Assisted coaches, Athletics Event Coordinator, and Interuniversity Sport Support with summer camp operations and logistics.
Office/Admin Assistant (Information Service)
Robertson College
05.2023 - 02.2024
- Assisted students and other visitors with different kinds of inquiries and transferred them to the respective departments whenever needed and worked as a primary point of contact
- Actively supported the interdepartmental events like orientation, graduation and other special events for students and always have been there for the team
- Listened and provided solutions to all the possible student requests and escalated the requests that need more attention to the proper department
- Received and recorded all the tuition fee and other payments from the students and updated their information in the database system and provided necessary feedback whenever necessary
- Printed all the student ID card and assisting in processing and printing diplomas and transcripts.
Operations Assistant/Receptionist
Mega Bank Limited
02.2022 - 09.2022
- Provided friendly and attentive responses to customer queries and issues for both customers with appointments as well as walk-ins
- Organized customer’s required service according to their needs, prioritized their works and helped them to transfer to related departments while working as a receptionist
- Provided customers with all the detailed information about different promotional offers and the banking packages and assisted them to open new accounts according to their status
- Organized and responded to all the emails, mails and voicemails in a respectful manner and provided all the information needed to the customers and clients
- Also, transferred voicemails and emails to different departments whenever needed
- Assisted in handling the bank deposits from the customers, processed the periodic loan instalment of the customers and other general account payable and receivables
- Assisted in planning, developing, and executing different marketing strategies and assisted during the audit process.
Bank Teller
NIC Asia Bank Limited
09.2021 - 02.2022
- Handled different types of transactions which include deposits, withdrawals, remittance loan installments, and balancing debits and credits and ensured the closing statements are always accurate
- Checked all the documents of deposits, cheques and ensured they were genuine and recorded and transferred them to other departments whenever needed
- Verified the day to day opening and closing balance and submitted to the operations in charge and assisted during both internal and external audit.
Intern
Gandaki Development Bank
03.2019 - 01.2020
Education
Bachelor’s in Business Administration -
Pokhara University
01.2021
High School -
Diamond Higher Secondary School
01.2016
Skills
- Strong communication skill (both verbal and written)
- Ability to handle cash transactions and perform related accounting procedures
- Ability to multitask in a fast-paced environment
- Certified Emergency First Aid CPR/AED Level C
- Proficient in using all the MS office package software
- Can Speak English, Hindi, Nepali
- Team player and has ability to adapt in new environment quickly
Timeline
Team Lead
Robertson College
02.2024 - Current
Office/Admin Assistant (Information Service)
Robertson College
05.2023 - 02.2024
Operations Assistant/Receptionist
Mega Bank Limited
02.2022 - 09.2022
Bank Teller
NIC Asia Bank Limited
09.2021 - 02.2022
Intern
Gandaki Development Bank
03.2019 - 01.2020
Bachelor’s in Business Administration -
Pokhara University
High School -
Diamond Higher Secondary School
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