Bhavyakumar Patel
Scarborough,Canada
Summary
Dynamic Customer Service Supervisor at Loblaws Inc. with expertise in SAP and advanced Microsoft Excel. Proven track record in enhancing team performance and customer satisfaction through effective training and conflict resolution. Adept at managing high-pressure environments while ensuring compliance and quality assurance, driving operational excellence and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Loblaws Inc.
Toronto, Canada
11.2024 - Current
- Resolved customer complaints efficiently to maintain positive relationships.
- Supervised customer service team to ensure high-quality support and satisfaction.
- Resolve internal employee relations.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Ensure documentation accuracy and compliance with internal controls.
Quality Inspector (Operations, Data & Process Focus)
Trigo Global Quality Solutions
Guelph, Canada
11.2022 - 12.2024
- Managed shipping, receiving, and order-related documentation in SAP-supported environments.
- Inspected products for quality standards and compliance with specifications.
- Utilized measurement tools to assess product dimensions and tolerances.
- Documented inspection results and maintained accurate records for audits.
- Collaborated with other departments on improvement projects related to quality assurance initiatives.
- Prepared formal audit, inspection, and compliance reports for management review.
- Coordinated with engineering, logistics, and production teams to meet delivery deadlines.
Front-of-House Supervisor (Operations & Reporting Focus)
Bingemans Inc. / Boston Pizza
Kitchener, Canada
05.2023 - 07.2024
- Tracked daily orders, revenues, and inventory usage in POS and Excel.
- Coordinated dining room setup and ensured cleanliness throughout service shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Planned special events, promotions, or discounts to increase sales volume.
- Supervised a team of 10 front-of-house staff to ensure quality customer service.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared shift, inventory, and performance reports for management.
- Supervised daily operations and staff in a fast-paced restaurant environment.
Education
Bachelor of Commerce - International Business
Humber Polytechnic
Toronto, ON04.2027
Diploma - International Business
Conestoga College
Kitchener, ON04.2024
Skills
- SAP
- Microsoft Excel (Advanced)
- Power BI
- QuickBooks
- Sage
- POS Systems
- Microsoft Office
- Professional Communication
- Time Management
- Handling Pressure Environment
- Quality assurance
- CRM software proficiency
Certifications And Technical Training
- Project Management for Process Improvement, NASBA, 2025
- Customer Relationship Management (CRM), LinkedIn Learning, 2025
Timeline
Customer Service Supervisor
Loblaws Inc.
11.2024 - Current
Front-of-House Supervisor (Operations & Reporting Focus)
Bingemans Inc. / Boston Pizza
05.2023 - 07.2024
Quality Inspector (Operations, Data & Process Focus)
Trigo Global Quality Solutions
11.2022 - 12.2024
Bachelor of Commerce - International Business
Humber Polytechnic
Diploma - International Business
Conestoga College