BHAVYA SHARMA
Winnipeg,MB
Summary
Client-focused professional with hands-on experience in insurance customer service and in-store sales, plus a Bachelor of Arts in Psychology. Skilled at assessing client needs, explaining products clearly, keeping accurate records, and following up so nothing falls through the cracks. Seeking an entry-level Customer Service, Client Support, or Sales role at an insurance agency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Peer Counsellor
Youville Community Health Centre
Winnipeg, MB
01.2026 - Current
- Provided one-on-one support and active listening to youth ages 12-21, fostering a safe and trusting environment for personal exploration
- Applied trauma-informed, culturally sensitive communication to empower clients in exploring options and resolving challenges
- Maintained strict confidentiality and professional boundaries while referring clients to appropriate resources and collaborating with health professionals to enhance support
Sales Associate (Full-Time)
Michael Hill
Winnipeg, MB
08.2022 - Current
- Assessed customer needs and budgets, recommended suitable products, and explained features, terms, and options to enable confident purchasing decisions
- Handled questions and concerns professionally, enhancing sales and customer satisfaction
- Built repeat-client relationships through attentive follow-up and personalized service, fostering loyalty
- Support management with scheduling, training, and performance discussions while following company policies and keeping accurate documentation
Insurance Customer Service Assistant
Optima Insurance Brokers Pvt. Ltd.
01.2021 - 01.2022
- Advised clients on general insurance products, explaining coverage options, exclusions, premiums, and renewal terms
- Assessed client needs to match suitable policies, supported brokers with quote requests and plan comparisons to ensure optimal client coverage
- Tracked pending applications, policy renewals, and premium payments, and followed up with clients to meet deadlines
- Tracked pending applications, policy renewals, and premium payments, followed up with clients to ensure timely completion and adherence to deadlines
- Handled client concerns and complaints, escalating complex policy questions to senior staff while following company procedures and protecting client confidentiality
- Collected and verified application and KYC documents for accuracy and completeness before submission to insurers
- Maintained organized digital and paper client files and policy records; entered data accurately to keep records audit-ready
- Addressed client concerns and complaints, escalated complex policy questions to senior staff while maintaining confidentiality and following company procedures
Education
Bachelor of Arts - Psychology (Advanced Major), Minor in Family Health Sciences
University of Manitoba
Skills
- Insurance product knowledge (general insurance)
- Needs assessment
- Inquiry handling
- Policy and procedure compliance
- Data management
- Application and document follow-up
- Appointment scheduling
- Client relationship management
- Conflict resolution
- Client confidentiality
- Upselling and cross-selling
- Team collaboration
Personal Information
Availability: Monday to Sunday
Certification
First Aid & CPR | Mental Health First Aid | Crisis Prevention Intervention (CPI) | Trauma-Informed Care | Harm Reduction Training | Applied Behaviour Analysis (ABA)
Additional Community Experience
Community Support Worker, Local NGO (India); Youth & Disability Support Assistant, Community Care Organization (India); Social Work & Elder Care, German Exchange Program (Germany). Provided emotional, life-skills, and daily support to youth, adults, older adults, and individuals with developmental disabilities, using active listening and communication tailored to individual needs. Scheduled appointments, maintained client records, and responded to enquiries from clients, families, and care staff.
Timeline
Peer Counsellor
Youville Community Health Centre
01.2026 - Current
Sales Associate (Full-Time)
Michael Hill
08.2022 - Current
Insurance Customer Service Assistant
Optima Insurance Brokers Pvt. Ltd.
01.2021 - 01.2022
Bachelor of Arts - Psychology (Advanced Major), Minor in Family Health Sciences
University of Manitoba