Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Volunteer Experience
Languages
Accomplishments
Timeline
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BHAVYA SHARMA

Surrey,Canada

Summary

Insightful Product Specialist committed to delivering exceptional customer service and helping customers select the best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of the team. I also completed my master’s degree in Marketing and Project Management which will further help me in adding more of my knowledge to the existing customer dealing skills as well as sales. With over 3+ years of customer service experience, I’m seeking to leverage my acquired academic knowledge and work experience to effectively fill the position. A dedicated worker aiming to achieve and conquer the company goals and take on more responsibility as quickly as possible. Moreover, I've been successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard-working leader with a history of streamlining operations and increasing productivity.

Overview

1
1
year of professional experience

Work History

Product & Operations Leader

Old Navy
Coquitlam, BC
07.2023 - Current
  • Monitor inventory levels as well as the shipment of the store. Placing products and keeping the backstock accessible for any replenishment on the sales floor.
  • Evaluate current processes and procedures related to pricing signage and markdowns in the store.
  • Resolved customer complaints or escalated them as necessary for further resolution.

Sr. Lead Product & Operations

Old Navy
Burnaby, BC
10.2022 - 07.2023
  • Supervising the shipments and organizing them on the floor
  • Managing the signage and markdowns for all the products
  • Supervising and training the associates with the product placement, cash till, customer service and more.

Assistant/Cashier

Real Canadian Superstore
Coquitlam
  • Working in the Garden Centre and Produce Department at the store
  • Customer dealing, delivery receiving and handling the cash till
  • Orders, and serving clients.

Customer Service Representative

Bank of Montreal (BMO)
Ladner
  • Handling the front of the bank and looking after clients’ funds
  • Looking after the clients’ needs and wants, solving queries
  • Moreover, also working towards sales of the products and services associated with the company.

Education

High School -

Sacred Heart Sen. Sec. School

Bachelor of Arts (English Hons.) -

Government College for Girls (PU)

Advance Diploma in Journalism (JSM) -

Government College for girls (PU)

Post Degree Diploma (Marketing + Project Management) -

Douglas College

Skills

  • Proficient with MS Office
  • Strong research skills
  • Attention to detail
  • Key Performance Indicators
  • Collaboration and Teamwork
  • Operational Excellence
  • Organizational Development
  • Performance Monitoring
  • Customer Relations
  • Great with Organization
  • Ability to manage deadlines
  • Multitasking skills
  • Commitment to journalistic standards
  • Fluent in English, Hindi & Punjabi
  • Efficient writing skills
  • Sales Experience at par

Hobbies and Interests

  • I have a keen interest in cooking, blogging, and reviewing new dishes and various restaurants.
  • I have a blog as well as an Instagram food page with more than 2k Followers.
  • My Instagram food handle is @bribingtastebuds.

Volunteer Experience

  • Reported and managed RED CROSS events in GCG LUDHIANA.
  • Worked with hospitality team in the Legal Literacy Cell of the college.
  • Have a valid Serving it Right (SIR) Certification.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Accomplishments

  • Employee of the Month - Old Navy

Timeline

Product & Operations Leader

Old Navy
07.2023 - Current

Sr. Lead Product & Operations

Old Navy
10.2022 - 07.2023

Assistant/Cashier

Real Canadian Superstore

Customer Service Representative

Bank of Montreal (BMO)

High School -

Sacred Heart Sen. Sec. School

Bachelor of Arts (English Hons.) -

Government College for Girls (PU)

Advance Diploma in Journalism (JSM) -

Government College for girls (PU)

Post Degree Diploma (Marketing + Project Management) -

Douglas College
BHAVYA SHARMA