Bhavya Gupta
Mississauga
Summary
I am a dedicated hospitality professional with extensive experience across various roles, including Chef, Food and Beverage Server, Chef de Rang, and Supervisor, in prestigious hotels and restaurants. My proven track record in delivering exceptional service and enhancing guest experiences is complemented by a comprehensive understanding of culinary operations and team leadership. Throughout my career, I have been recognized with multiple awards, reflecting my commitment to quality and innovation in the food and beverage industry. I excel at fostering collaboration among team members and maintaining the highest standards of service, positioning me to contribute significantly to any forward-thinking establishment.
Overview
7
7
years of professional experience
Work History
Bestro Attendent
Marriott Courtyard
10.2024 - Current
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Supervisor
Indo Food Services.
10.2023 - 07.2024
- I lead by example, cultivating a motivated and enthusiastic team. My positive attitude fosters a collaborative environment where everyone can thrive.
- I empower new team members by providing comprehensive training on our service standards and operational excellence. I also identify growth opportunities to help staff shine and advance their skills.
- I ensure that every guest leaves with a smile. I proactively address customer concerns and continually gather feedback to elevate our service standards.
- I play a pivotal role in daily operations, ensuring a smooth service flow and adherence to health and safety regulations. My organizational skills help keep everything running seamlessly.
Chef De Rang
The K Club
09.2021 - 05.2023
- I create memorable dining experiences by providing attentive and personalized service, ensuring every guest feels welcomed and valued.
- I leverage my extensive knowledge of the menu, including daily specials and wine pairings, to offer insightful recommendations that delight our guests.
- I expertly manage my assigned tables, ensuring timely service of all courses while creating a seamless dining experience from start to finish.
- I maintain a clean and organized section, upholding the highest health and safety standards, and swiftly addressing any spills or messes.
Food and Beverage Server
Red Onion
12.2019 - 05.2021
- I actively engage with guests to suggest complementary items, enhancing their experience while contributing to the establishment's sales objectives.
- I actively solicit and address guest feedback, promptly resolving any concerns to enhance satisfaction and contribute to continuous improvement.
- I uphold strict health and safety regulations, ensuring compliance in food handling, and maintaining cleanliness throughout the dining area.
- I efficiently process guest payments, ensuring accuracy and professionalism during the checkout process, while addressing any inquiries or concerns.
Commis Chef
Clontarf Castle Hotel
07.2018 - 09.2019
- I worked closely with senior chefs to develop and execute menu items, gaining valuable insights into culinary techniques and presentation styles.
- As the Lead in Charge for Afternoon Tea, I coordinated the entire service, overseeing preparation, presentation, and delivery to ensure an exceptional guest experience.
- I monitored inventory levels, placing orders for ingredients and supplies as needed to ensure seamless service without interruptions.
- I monitored inventory levels, placing orders for ingredients and supplies as needed to ensure seamless service without interruptions.
Education
Bachelor in Business Studies in International Hotel Management -
Shannon College of Hotel Management
04-2022
High School Diploma -
K.R.Manglam World School
03-2017
Skills
- Attention to Detail
- Inventory Control
- Schedule development
- Staff Management
- Complex Problem-Solving
- Time Management and Multitasking
- Priority management
- Operations Management
- Strong multitasking
- Training and mentoring
Accomplishments
- Frequently gets recognized by higher management for the commitment towards work.
- Recognized as Employee of the Month on two occasions while serving as Chef de Rang at The K Club, reflecting my commitment to excellence in service and dedication to enhancing guest experiences.
- Awarded Employee of the Month at Red Onion for exemplary customer service and commitment to customer satisfaction, highlighting my dedication to creating positive dining experiences.
- Received the Loads Award at Clontarf Castle Hotel for excellence in Afternoon Tea service, showcasing my commitment to delivering exceptional guest experiences and high standards of service.
- Frequently acknowledged by guests in multiple reviews on Google and TripAdvisor for outstanding service and dedication to enhancing their dining experiences.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Affiliations
- Established a charity dedicated to the welfare of animals, humans, and nature, focusing on community engagement and sustainable practices. Led initiatives that promote education, support, and conservation, fostering a harmonious relationship between individuals and the environment.
- Passionate about various sports, including basketball, cricket, and swimming. Actively engage in these activities to promote teamwork, discipline, and physical fitness.
- Enthusiastic about cooking and baking, continually exploring new recipes and techniques to enhance my culinary skills. Additionally, I enjoy reading books on history and world events, which deepens my understanding of cultural contexts and influences.
Timeline
Bestro Attendent
Marriott Courtyard
10.2024 - Current
Supervisor
Indo Food Services.
10.2023 - 07.2024
Chef De Rang
The K Club
09.2021 - 05.2023
Food and Beverage Server
Red Onion
12.2019 - 05.2021
Commis Chef
Clontarf Castle Hotel
07.2018 - 09.2019
Bachelor in Business Studies in International Hotel Management -
Shannon College of Hotel Management
High School Diploma -
K.R.Manglam World School
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