Bhavya Bhavya
Brampton,ON,ON
Summary
Dynamic leader with a proven track record , excelling in team motivation and analytical thinking. Spearheaded sales operations, surpassing targets through effective coaching and market analysis. Cultivated key client relationships and enhanced team productivity, demonstrating exceptional communication and leadership development skills. Achieved significant profitability increases, showcasing adaptability and a results-driven approach. Organized professional with 6+years of experience spearheading team coordination and achievement.
Overview
6
6
years of professional experience
Work History
Team Leader, Sales Operations
INKEROS
03.2024 - Current
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Increased overall profitability by optimizing pricing strategies based on market research and competitive analysis.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
Team Leader, Sales Operations
Connect6 Group
07.2023 - 01.2024
- Developed strong relationships with key clients, resulting in increased repeat business.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Sales Representative
Connect6 Group
04.2023 - 06.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Store Manager
ASCOT CELLULAR
03.2022 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Senior Technical Consultant
GRASSROOT SOLUTION
08.2020 - 12.2021
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Recommended technology upgrades to improve client security.
- Coordinated with sales teams to develop tailored proposals showcasing the value of offered services and products in meeting prospective clients'' needs.
- Delivered high-quality training sessions to clients'' staff on the use of new technologies, ensuring smooth adoption rates across organizations.
- Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
- Conducted comprehensive risk assessments, mitigating potential issues before they impacted clients'' operations.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Technical Consultant
GRASSROOT SOLUTION
08.2018 - 07.2020
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Developed technical requirement documentation for new software products.
Education
PG DIPLOMA - Information Technology - Cybersecurity
Loyalist College of Applied Arts And Technology
Belleville, ON05.2023
MASTER IN COMPUTER AND APPLICATIONS - Computer And Information Systems
CHITKARA UNIVERSITY
RAJPURA,INDIA05.2018
Bachelor of Science - Computer And Information Systems
POST GRADUATE GOVERNMENT COLLEGE FOR GIRLS-11
CHANDIGARH,INDIA07.2016
Skills
- Team motivation
- Sales Training
- Sales Reporting
- Coaching and Mentoring
- Excellent Communication
- Multitasking Abilities
- Time management abilities
- Adaptability and Flexibility
- Team Collaboration
- Analytical Thinking
- Leadership Development
Timeline
Team Leader, Sales Operations
INKEROS
03.2024 - Current
Team Leader, Sales Operations
Connect6 Group
07.2023 - 01.2024
Sales Representative
Connect6 Group
04.2023 - 06.2023
Store Manager
ASCOT CELLULAR
03.2022 - 03.2023
Senior Technical Consultant
GRASSROOT SOLUTION
08.2020 - 12.2021
Technical Consultant
GRASSROOT SOLUTION
08.2018 - 07.2020
PG DIPLOMA - Information Technology - Cybersecurity
Loyalist College of Applied Arts And Technology
MASTER IN COMPUTER AND APPLICATIONS - Computer And Information Systems
CHITKARA UNIVERSITY
Bachelor of Science - Computer And Information Systems
POST GRADUATE GOVERNMENT COLLEGE FOR GIRLS-11
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