Bhavya Bhavya
Surrey,BC
Summary
- Collaborative team player with a talent for building rapport with colleagues, clients, and stakeholders.
- Adept at multitasking and managing multiple projects simultaneously to meet deadlines and achieve objectives.
- Proven leadership skills with experience leading teams to achieve outstanding results.
- Excellent presentation and communication skills, capable of conveying complex information in a clear and engaging manner.
Overview
6
6
years of professional experience
Work History
INSIDE SALES ADVISOR
Sage Software Canada
Richmond, BC
09.2021 - Current
- Cultivated and strengthened customer relationships to drive revenue growth
- Contacted new and existing customers to discuss product and service solutions
- Negotiated prices, terms of sale and service agreement to close transactions
- Investigated sales and service issues to provide successful resolutions
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Work closely with Partner channel to service customer account relationships to drive customer satisfaction results
- Serve as partner advocate in assisting customer with any requested need and/or refer them to the appropriate area for resolution.
TECHNICAL SPECIALIST
Apple Inc
Burnaby, BC
10.2022 - 06.2023
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Troubleshot and resolved problems with programs and systems.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Utilized knowledge of applications, programming and systems functionality to assist customers with technical needs.
- Reassured customers when delivering product diagnoses and potential solutions.
BUSINESS SPECIALIST
Apple Inc
Burnaby, BC
08.2020 - 09.2022
- Introduce Apple solutions, technology and services to business customers
- Providing advice with products and assist them with the use of our websites
- Generate new leads and build relationships, connecting over the phone or in-store events
- Dealing with ambiguity and overcoming conflicts to provide the best sales support solutions
- Maintained meticulous recordkeeping of sales reports, revenue reports and invoices
- Worked with new and existing customers to build excellent rapport
- Cultivated customer relationships by advising clients on repayment plans
- Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
SALES SPECIALIST
Apple Inc
Burnaby, BC
08.2019 - 09.2022
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Educated customers on product features and technical details to highlight benefits
- Met with customers to discuss needs and offered relevant options from company line
- Stayed up to date on all company products and services to support sales objectives
- Showcased features of diverse products, provided information and redirected objections
- Gave top-notch service to everyone in order to provide ample sales opportunities
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs
- Fostered relationships with customers to expand customer base and retain business.
HOSTESS
Tasty Indian Bistro
, BC
05.2019 - 09.2019
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Stayed attentive to server availability and table turnover to seat guests quickly
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Developed long-term relationships with customers to increase opportunities for repeat business
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
SALES ASSOCIATE
Walmart
Burnaby, BC
08.2018 - 04.2019
- Analyzed and properly processed product returns and assisted customers with other selections
- Maintained records related to sales, returns and inventory availability
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep
- Sold various products by explaining unique features and educating customers on proper application
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Acted as initial contact in addressing customer concerns.
Education
Post Degree Diploma - Marketing
Douglas College
01.2020
Post Degree Diploma - Project management
Douglas College
01.2019
Bachelor of Engineering - Computer Science
Chandigarh University
01.2017
Skills
- Business acumen
- Ability to manage projects
- Strong Presentation & Communication Skills
- B2B and B2C sales
- Detail Oriented
- Self Motivated
- Strong Interpersonal Skills
- Retention strategies
- Multitasking
- Product demonstrations and presentations
- Clear and articulate phone manner
- Key relationship management
Accomplishments
- 2022 YTD Attainments M1- 105% M2 106.7% 2023 YTD Attainments M1- 102.1% M2- 111.5%
- Proud Sage Foundation Ambassador
- Represented the Inbound Team & Retentions in Monthly Team Meetings
- Successfully Completed the Aspiring Leader Program.
- Recognized by Leaders for outstanding performance and team contributions.
References
References PROFESSIONAL REFERENCES
-Adam McLeod Steczkiewicz – People Leader (Apple Inc) Email- amcleod@apple.com Phone No- 604-347-4891 (Personal)
-Ranjeet Singh Grewal - Assistant Store Manager (Walmart) Email- rsg002g.s030192@stores.ca.wal-mart.com Phone No- 778-798-4001 (Personal), 236-887- 4643 (Work)
-Amandeep Cheema- Store Manager (Walmart) Email- acheema.s03008.ca@wal-mart.com Phone No- 604-340-3757
Timeline
TECHNICAL SPECIALIST
Apple Inc
10.2022 - 06.2023
INSIDE SALES ADVISOR
Sage Software Canada
09.2021 - Current
BUSINESS SPECIALIST
Apple Inc
08.2020 - 09.2022
SALES SPECIALIST
Apple Inc
08.2019 - 09.2022
HOSTESS
Tasty Indian Bistro
05.2019 - 09.2019
SALES ASSOCIATE
Walmart
08.2018 - 04.2019
Post Degree Diploma - Marketing
Douglas College
Post Degree Diploma - Project management
Douglas College
Bachelor of Engineering - Computer Science
Chandigarh University
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