Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Bhavpreet Kaur

Winnipeg,Canada

Summary

Dynamic customer service professional with experience at Stellar Hotel, excelling in reception management and record keeping. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Office and time management, consistently delivering positive outcomes and fostering loyalty in diverse environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Tim hortons
winnipeg, MB
06.2025 - Current
  • Greet customers and take orders politely
  • Prepare coffee, food, and baked goods
  • Handle cash, cards, and order processing
  • Keep work area and dining space clean
  • Restock supplies and ingredients
  • Operate drive-thru with speed and accuracy
  • Work as a team to ensure smooth service

CUSTOMER SERVICE REPRESENTATIVE

Brills Ielts and PTE
Bathinda, Punjab
11.2024 - 02.2025
  • Maintained detailed and accurate records of customer interactions, transactions, and feedback using CRM software.
  • Provided product and service information to customers, assisting them in making informed purchasing decisions.
  • Assisted customers in resolving billing and account inquiries, ensuring accurate and timely information was provided.
  • Handled customer complaints with empathy and professionalism, achieving positive outcomes and enhancing customer loyalty.

RECEPTIONIST

Stellar Hotel
Bathinda, Punjab
12.2023 - 10.2024
  • Greeted and assisted visitors and clients in a professional and courteous manner, ensuring a positive first impression of the company.
  • Managed multi-line phone systems, directing calls and taking messages effectively to support smooth office communication.
  • Handled incoming and outgoing correspondences, including emails and mail distribution, to support administrative functions.

Education

BUSINESS MANAGEMENT DIPLOMA -

Red River College Polytechnic
Winnipeg
08.2025

B.Com HONORS -

SSD Girls College
Bathinda, Punjab
06.2023

Skills

  • Record Keeping
  • Billing and Account Inquiry
  • Customer Service
  • Time Management
  • Reception Management
  • Microsoft Office
  • Time management
  • Cleaning and sanitizing

Certification

  • Computer Essentials
  • Quick book Software

Languages

English, Punjabi, Hindi

Hobbies and Interests

Reading, Cooking

Timeline

Crew Member

Tim hortons
06.2025 - Current

CUSTOMER SERVICE REPRESENTATIVE

Brills Ielts and PTE
11.2024 - 02.2025

RECEPTIONIST

Stellar Hotel
12.2023 - 10.2024

BUSINESS MANAGEMENT DIPLOMA -

Red River College Polytechnic

B.Com HONORS -

SSD Girls College

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Bhavpreet Kaur