Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bhavneesh Saigal

Barrie,ON

Summary

Detail-oriented and dedicated Manufacturing and Quality Assurance Technician with proven experience in manufacturing and quality assurance. Highly skilled in GMP-compliant practices with a strong focus on quality control, contamination management, and effective teamwork. Adept at performing inspections, managing assembly line tasks, and maintaining strict documentation standards to meet and exceed industry benchmarks.

Overview

15
15
years of professional experience

Work History

Collections Agent

Bill Gosling Outsourcing
06.2024 - 08.2024
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Quality Assurance Technician

B S Steel Works
07.2020 - 11.2021
  • Supported the manufacturing process by inspecting and verifying the quality of steel products, including roofing sheets, angled steel, and channel forms, to ensure compliance with industry standards.
  • Utilized visual inspection and measurement tools to ensure all products met quality specifications for thickness, length, and structural integrity.
  • Documented production data meticulously, recording any non-conforming units and working closely with production teams to rework and optimize product quality.
  • Leveraged attention to detail in repetitive tasks, helping maintain the consistency and precision of steel products in a fast-paced production environment.
  • Worked collaboratively with cross-functional teams to address production challenges, troubleshoot equipment issues, and contribute to continuous improvement efforts.

Manufacturing Operator

B S Steel Works
06.2017 - 07.2020
  • Operated assembly line machinery in the production of steel roofing sheets, managing shaping, inspection, and finishing tasks to ensure product specifications and quality standards were consistently met.
  • Monitored precision weighing and calibration of materials to maintain uniformity in roofing sheet thickness and shape, using scales and gauges to validate production consistency.
  • Conducted detailed inspections of steel angles, flats, and channels to check for dimensional accuracy, quality, and alignment with safety regulations.
  • Maintained comprehensive documentation of reject counts, reworked products as necessary, and reported discrepancies to support quality control and minimize waste.
  • Collaborated closely with team members on shift rotations and supported weekend shifts as needed to meet project timelines, demonstrating flexibility and teamwork.

Senior Customer Service Representative

Kudos International
04.2012 - 03.2014
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.

Call Center Executive

Cybersys Infotech
08.2009 - 03.2012
  • Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
  • Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.
  • Balanced multiple tasks simultaneously while meeting deadlines, ensuring consistent service levels were maintained in a high-pressure environment.
  • Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.

Education

Bachelor of Commerce - Accounting And Finance

IEC University
Himachal Pradesh, India
08-2018

No Degree - Marketing And International Business

Amity School of Distance Learning
Noida, India
08-2005

No Degree - Computer Programming

Tata Infotech
New Delhi, India
07-2004

Skills

  • Quality Control & Inspection: Skilled in visual inspection and quality checks with a focus on detail-oriented production standards
  • GMP Compliance: In-depth knowledge of Good Manufacturing Practices, contamination control, and adherence to production environment protocols
  • Team Collaboration: Effective team player with the ability to work flexibly in dynamic and high-paced settings
  • Documentation & Record-Keeping: Proficient in documenting production activities, maintaining records of quality checks, and tracking rejected items
  • Technical Proficiency: Experience with filling and sealing machinery, as well as weighing and inspection equipment

Languages

English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working

Timeline

Collections Agent

Bill Gosling Outsourcing
06.2024 - 08.2024

Quality Assurance Technician

B S Steel Works
07.2020 - 11.2021

Manufacturing Operator

B S Steel Works
06.2017 - 07.2020

Senior Customer Service Representative

Kudos International
04.2012 - 03.2014

Call Center Executive

Cybersys Infotech
08.2009 - 03.2012

Bachelor of Commerce - Accounting And Finance

IEC University

No Degree - Marketing And International Business

Amity School of Distance Learning

No Degree - Computer Programming

Tata Infotech

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Bhavneesh Saigal