Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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BHAVNA SAINI

BHAVNA SAINI

Toronto,Canada

Summary

Dynamic Restaurant Manager with a proven track record in elevating customer satisfaction and optimizing operational efficiency at Dspot dessert cafe. Achieved a remarkable 20% sales increase through exceptional service delivery, cost management, and adaptability. Strong decision-making abilities and effective leadership ensure sustained operational excellence and team performance.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Dspot dessert cafe
Toronto, Canada
09.2019 - 01.2025
  • Oversee a team managing daily restaurant operations, focusing on seamless service delivery and customers.
  • Streamline workflow procedures, and minimize labor costs through effective staff scheduling and delegation.
  • Optimize inventory by forecasting food and beverage consumption to determine the amounts to be purchased and requisitioned.
  • Train staff to deliver high-level customer service, resulting in a 20% increase in sales.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Updated computer systems with new pricing and daily food specials.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Customer Service Representative

SEPHORA
Toronto, Ontario
01.2024 - 12.2024
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided exceptional customer service to ensure customer satisfaction.

Cashier/Supervisor

Tim Hortons
Scarborough, Canada
09.2018 - 09.2019
  • Operated with accountability, missing zero shifts, and arriving on time.
  • Reduced customer wait times by quickly and efficiently operating the customer window and sales register.
  • Handling phone calls, payments, and in-person orders.
  • Directed staff to achieve ultimate workflow and effectiveness.
  • Maintained an organized work environment by stocking shelves and cleaning up after each shift.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Biotechnology -

Centennial College
Scarborough
08.2019

zoology honors -

Dav University
punjab
05.2016

Skills

  • Restaurant operations management
  • Customer service best practices
  • Decision making
  • Adaptability
  • Communication Skills
  • Ability to work under pressure
  • Leadership
  • Cost Management in Labor and Food

Hobbies and Interests

  • Reading books
  • Adventurous sports

References

References available upon request.

Timeline

Customer Service Representative

SEPHORA
01.2024 - 12.2024

Restaurant Manager

Dspot dessert cafe
09.2019 - 01.2025

Cashier/Supervisor

Tim Hortons
09.2018 - 09.2019

Biotechnology -

Centennial College

zoology honors -

Dav University
BHAVNA SAINI