Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BHAVNA BHATT

Regina,Canada

Summary

Results-oriented and adaptable administrative professional with proven ability to prioritize and manage multiple tasks in fast-paced, high-pressure environments. Skilled in budget tracking, office expenditure monitoring, and compliance with government financial policies. Collaborative and approachable team player with strong interpersonal skills. Detail-focused and committed to delivering accurate, high-quality administrative support while adapting to changing priorities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Benefits Analyst

ISC - NIHB - Non-Insured Health Benefits for First Nations and Inuit
Regina, SK
05.2022 - Current
  • Manage the flow of incoming and outgoing correspondence from multiple stakeholders, ensuring proper logging and response tracking.
  • Communicated effectively via email and phone with plan participants to resolve issues about health and welfare benefits.
  • Train, mentor, and supervise junior staff to maintain high standards of efficiency and service delivery.
  • Monitored data integrity and confidentiality by observing strict regulations and procedures.
  • Used interaction software and math skills to calculate deductions and disability.
  • Successfully working with a diverse group of coworkers to accomplish goals and address issues.
  • Closely working with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Experience handling client inquiries.
  • Experience in using one or more of the following: word processing software, spreadsheet applications, and online data retrieval applications.
  • Plan, coordinate, and book travel, meeting logistics, and accommodation in accordance with government policies for non-insured health beneficiaries.

Tax Consultant

H & R BLOCK
Regina, SK
02.2020 - 06.2022
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Determined clients' eligibility for tax credits, abatements, or deductions through careful research and oversight.
  • Monitor and manage the Team Manager’s email inbox, triaging inquiries, and ensuring timely responses or redirection.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Assisted in organizing stakeholder meetings, preparing meeting packages, and documenting project milestones.
  • Finalized and processed paperwork with local, state, and federal government authorities.
  • Prepare and assemble notes, background materials, and supporting documentation in advance of internal and external meetings.

Sales and Service Specialist

SASK BAKERS
Regina, SK
02.2018 - 01.2020
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Compile and analyze expense data to assist in the preparation of budget forecasts and monthly financial reports.
  • Maintained visually appealing and effective displays for the entire store to drive sustained revenue and move target products.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Organize and participate in management meetings, including preparing agendas, taking and distributing minutes, and tracking action items.
  • Manage the General Manager’s calendar, prioritizing appointments, meetings, and engagements across multiple stakeholders.

Sales and Service Manager

TACO TIME
Kindersley, SK
02.2016 - 01.2018
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Interviewed, hired, and trained new quality-focused customer service representatives.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Evaluated the quality of representatives' phone calls and provided feedback to management.
  • Led team engaged in delivering assistance to the customer service department daily.

Customer Service Representative

PHARMASAVE
Swift Current, SK
02.2014 - 10.2015
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Documented conversations with customers to track request problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
  • Assisted customers in making payments on accounts, and setting up payment plans.
  • Support human resource functions, including onboarding and offboarding staff, coordinating training sessions, and maintaining personnel files.
  • Answered 30 or more inbound calls per day and directed them to individuals or departments.
  • Exceeded company productivity standards on a consistent basis.
  • Relayed productive customer feedback to the marketing teams.

Education

4 Seasons of Reconciliation Online Course

First Nations University of Canada
Regina, SK
03-2022

Career Enhancement Program

Saskatchewan Polytechnic
Regina, SK
02.2022

Certificate - Financial Accounting 1

Saskatchewan Polytechnic
Regina, SK
06.2018

Bachelor - Accounting and Finance

SAURASHTRA UNIVERSITY
INDIA
04.2001

Skills

  • High accuracy in tax accounting
  • Organizational skills
  • Data analysis and management
  • Government correspondence and communication
  • Microsoft Office proficiency
  • Critical thinking and problem-solving
  • Multitasking capabilities
  • Invoice processing and procurement support
  • Process Improvement & Workflow Optimization

Certification

NIHB: First Aid Certification: Mental Health: 2023-08-23

Timeline

Benefits Analyst

ISC - NIHB - Non-Insured Health Benefits for First Nations and Inuit
05.2022 - Current

Tax Consultant

H & R BLOCK
02.2020 - 06.2022

Sales and Service Specialist

SASK BAKERS
02.2018 - 01.2020

Sales and Service Manager

TACO TIME
02.2016 - 01.2018

Customer Service Representative

PHARMASAVE
02.2014 - 10.2015

4 Seasons of Reconciliation Online Course

First Nations University of Canada

Career Enhancement Program

Saskatchewan Polytechnic

Certificate - Financial Accounting 1

Saskatchewan Polytechnic

Bachelor - Accounting and Finance

SAURASHTRA UNIVERSITY

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BHAVNA BHATT