Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhavna

Calgary,Alberta

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

1
1
Certification

Work History

Associate

Winners
Calgary, Alberta
10.2024 - Current
  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.

Dispatcher & Freight Broker Specialist

Rai Dispatch
Calgary, Alberta
09.2024 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Developed strategies for improving efficiency within the dispatch department.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems, such as Load Link, AVAAL, and EDL, to facilitate movement, planning, and scheduling.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Recorded results of service calls to create report summaries for senior management.
  • Dispatched drivers to meet daily delivery needs for company customers. Prepared daily work and run schedules.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Education

Dispatch Freight Brokerage Specialist

RAI Dispatch
Calgary, AB
11-2024

MBA -

IMs
India
04-2007

Skills

  • Service Coordination
  • Data Entry
  • Customer Relations
  • Driver communication
  • Route Navigation
  • Dispatch Coordination
  • Schedule Management
  • Adjusting routes
  • Database Maintenance
  • Technical aptitude
  • Database Management
  • Dispatching field personnel
  • Customer Relationship Management
  • Delivery procedures
  • Dispatching procedures
  • Delivery support
  • Prioritizing calls
  • Schedule Coordination
  • Critical thinker
  • Processing orders
  • Work order generation
  • Updating logs
  • Database updates
  • Routing orders
  • Maintaining call metrics
  • Route Planning
  • Communication Equipment Operation

Certification

  • Certificate of Rai Dispatch trucking & freight specialist

Timeline

Associate

Winners
10.2024 - Current

Dispatcher & Freight Broker Specialist

Rai Dispatch
09.2024 - Current

Dispatch Freight Brokerage Specialist

RAI Dispatch

MBA -

IMs

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Bhavna