Bhavleen Kaur
Summary
A dedicated, energetic, outgoing, and hardworking individual with a unique combination of intuitiveness, common sense, and vast personal skills.
Quickly understands what a given situation requires, ensuring duties are completed to the highest standards.
A professional Customer Service Representative with over four years of experience who is empathetic, patient, and genuine.
My unique professional experience stems from years of providing excellent customer service, creative problem-solving, and building customer loyalty with the help of the appropriate skills I have.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Genesis Security Group Ltd.
Surrey, B.C.
01.2022 - Current
- Assisting with human resources allocation.
- Talking to customers over the phone and providing them with the best solutions.
- Organizing company events.
- Organizing and assisting with employee training.
- Liaising with clients.
- Ensured site security.
- Conducted access authorization checks.
- Implemented procedures to prevent security breaches.
- Security Supervisor – Occasionally
Swing Manager
McDonald’s
New Westminster, B.C.
07.2019 - 06.2023
- Customer Service.
- Daily Maintenance and Cleanliness.
- Inventory Management.
- Internal Communication.
- Food Safety.
- Scheduling and Training.
- Managing Crew.
Security supervisor
Cosmic Security
Vancouver, B.C.
12.2020 - 01.2022
- Customer service.
- Attend and investigate security incidents.
- Deescalate crisis situations.
Inventory Associates
Hudson’s Bay
Burnaby, B.C.
05.2019 - 06.2019
- Scanning and Maintaining records.
- Cleaning up / Organizing.
- Customer Service.
- Stocking up.
Education
Associates of Health Sciences Degree - undefined
Simon Fraser University
Burnaby, B.C.12.2022
Grade 12 - undefined
Guru Harkrishan Public School
Delhi03.2018
Skills
- Negotiating and diffusing conflict
- Using and interpreting body language
- Working with people of diverse ages, backgrounds, and cultures
- Strong analytical and problem-solving skills
- Multitasking
- Enforcing and following security procedures
- Excellent communication and listening skills
- Navigating through multiple computer screens at a time
- Providing accurate and detailed instructions
- Using and interpreting verbal and nonverbal cues
- Assessing and proactively preventing situations from escalating
Languages
English
Hindi
Punjabi
Certification
Occupational First Aid Level 1 (OFA 1)
Basic Security Training (BST) license
Timeline
Operations Coordinator
Genesis Security Group Ltd.
01.2022 - Current
Security supervisor
Cosmic Security
12.2020 - 01.2022
Swing Manager
McDonald’s
07.2019 - 06.2023
Inventory Associates
Hudson’s Bay
05.2019 - 06.2019
Associates of Health Sciences Degree - undefined
Simon Fraser University
Grade 12 - undefined
Guru Harkrishan Public School