BHAVJOT DEOL
28 Cattrick Street, Mississauga,Ontario
Summary
Accommodating Parts Technician with expertise in leading and developing successful sales teams in the trucking industry. Proactive and professional team leader with a track record of success in customer service, process improvements, and revenue generation. 10 Years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates.
Overview
8
8
years of professional experience
Work History
Parts Technician
Brandt Peterbilt
08.2023 - Current
- Courteous and professional customer service to individuals over the phone and in person – price matching with competing brands such as Kenworth, Vision Truck Group Mack/Volvo, Rush Truck Parts, Freightliner and providing accurate ETA for completed orders
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Working with high name partner companies EATON, CAT, CUMMINS
- General Upkeeping of Shop Area – Ensuring display models of highly demanded promotional parts are showcased to the public
- Providing sales to customers – promoting membership plans with the company
- Member of the Health and Safety Board – providing quality oversight to ensure compliance of safety standards
- Monitoring real time traffic and delivery of orders, parts, and equipment using mapping database and software.
Lead Customer Service Representative
Titan Truck Repairs
06.2016 - 07.2023
- Providing customer service to the public requiring mechanical repairs to truck and trucking equipment
- General bookkeeping, inventory logging, front desk reception, and completion of work orders and parts orders – ensuring reports are created for high and low stock
- Using technology and programs such as JPro to regen trucks, OBD (On-board Diagnostics) scanners to detect problem codes
- Completing road tests to validate customer complaints – validating repairs have been appropriately met
- Completion of safety inspection of new and used trucks to dealership standards – conducting PTIs (Pre-Trip Inspections) for customers picking up vehicles on delivery date, ensuring all laws and regulations are met as per the HTA (Highway Traffic Act)
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered prompt service to prioritize customer needs.
Pre-Board Screening Officer
GardaWorld/CATSA
01.2019 - 02.2020
- Level 3.3 Screening Officer; compliant to CATSA’s (Canadian Airport Transportation Security Authority) SOP (Standards of Procedure)
- Delivering briefings to officers on shift pertaining to changes in SOPs – ensuring that the deployment of policy is consistently met through observation of each officer at the screening checkpoint and administering the necessary training to ensure compliance of SOP
- Escorting passengers of high profile through the screening checkpoint efficiently without compromising national security; assigning the most senior and professional officers to designated screening lines in order to provide screening to professional athletes, celebrities, diplomats, and politicians
- Attending to the concerns of passengers and other airport employees – responsible for relieving other officers for break and/or washroom privileges, writing reports and taking charge during emergency procedures, and responding to unruly passengers and passenger complaints
- Using screening equipment to detect threats and provide vigilant passenger and non-passenger security; familiar with x-ray equipment, handheld metal detectors, full body scanners, explosive trace detection machines, walkthrough metal detectors
- Conducting PSOP/PSOB (Physical Search of Person/Bag) on an everyday basis to ensure carry-on equipment and travelling public are safe to board – completing 100% full body pat downs and enhanced bag searches in compliance to Transport Canada’s standards and guidelines
- Working alongside other airport employees at the screening checkpoint; Peel Regional Police, GTAA (Greater Toronto Airport Authority) Public Safety Officers, CBSA (Canadian Border Services Agency) Officers, Air Crew, and Airline Customer Service Associates.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Service Assistant
PFAFF Audi
01.2017 - 01.2018
- Providing courteous and professional customer service to the public – general front desk reception duties
- Completion of basic maintenance to high class performance vehicles – oil top ups, tire pressure checks, OBD (On-board Diagnostics) checks for problem codes
- Routine sanitation and ensuring safety compliance at all times – cleaning oil spills, reducing exposure to hazardous materials and substances, protection of customer assets.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
Diploma in Business Management -
Humber College Institute of Technology And Advanced Learning
Etobicoke, ON01.2020
Ontario Secondary School Diploma -
Louise Arbour Secondary School
Brampton, ON06.2016
Skills
- Technical knowledge
- Excellent Communication
- Organizational Skills
- Problem-Solving
- Multitasking Abilities
- Customer Service
References
References available upon request
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Parts Technician
Brandt Peterbilt
08.2023 - Current
Pre-Board Screening Officer
GardaWorld/CATSA
01.2019 - 02.2020
Service Assistant
PFAFF Audi
01.2017 - 01.2018
Lead Customer Service Representative
Titan Truck Repairs
06.2016 - 07.2023
Diploma in Business Management -
Humber College Institute of Technology And Advanced Learning
Ontario Secondary School Diploma -
Louise Arbour Secondary School
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