Summary
Overview
Work History
Education
Skills
Timeline
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Bhavjeet Singh

Barrie,Ontario

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
Barrie, Ontario
03.2024 - 05.2024
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Collections Agent

Bill Gosling Outsourcing
Barrie, Ontario
11.2023 - 02.2024
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Participated in training sessions related to new technologies used by the company's collections department.

Robot Operator

Spectra Aluminium
Bradford, Ontario
10.2022 - 10.2023
  • Maintain production records, such as material used, production times and scrap rate
  • Performed daily safety checks on robots and equipment to ensure optimal operation..
  • Performed unit testing and integration testing on newly developed features or bug fixes.

Education

Business Accountancy

Georgian College of Applied Arts And Technology
Barrie, ON
04-2024

Skills

  • Scheduling
  • Complaint resolution
  • Data Entry
  • Paperwork Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Active Listening

Timeline

Customer Service Representative

Walmart
03.2024 - 05.2024

Collections Agent

Bill Gosling Outsourcing
11.2023 - 02.2024

Robot Operator

Spectra Aluminium
10.2022 - 10.2023

Business Accountancy

Georgian College of Applied Arts And Technology

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Bhavjeet Singh