Bhavishya Tanwar
Surrey,BC
Summary
Proven track record in enhancing operational efficiency and teamwork, notably at Cargojet. Excelled in aircraft marshalling and fostering team collaboration, significantly improving cargo operations. Demonstrated resilience under stress, achieving commendable performance metrics.
Professional ground operations expert prepared for demands of this role. Proven ability to enhance operational efficiency with strong logistical and organizational skills. Reliable team player known for adaptability and focus on delivering results. Skilled in equipment handling, safety protocols, and effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ground Handler
Cargojet
09.2024 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Refueled daily aircraft for arrival and departure flights.
- Facilitated communication between various stakeholders, fostering a collaborative environment for improved cargo operations efficiency.
Ramp Operator
GAT Airline Ground Support
07.2023 - Current
- Reduced aircraft turnaround time through efficient loading and unloading of baggage and cargo.
- Managed the safe movement of aircraft within the ramp area by guiding pilots using established visual signals.
- Facilitated smooth transitions between different shifts by providing concise handover information regarding outstanding tasks or operational updates.
- Increased team productivity through clear communication with colleagues regarding task assignments and priorities.
- Maintained accurate inventory records for incoming and outgoing shipments, ensuring smooth cargo operations.
Customer Service Representative
Hudson News
10.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Outbound Shipper (E-Commerce)
Lululemon
02.2022 - 08.2022
- Communicated effectively with team members, ensuring a cohesive workflow throughout the entire shipping process.
- Reduced errors in shipments by maintaining accurate inventory records and conducting regular checks.
- Consistently met or exceeded performance metrics for outbound shipments while adhering to strict deadlines.
- Ensured timely deliveries with effective coordination among team members and prioritizing tasks.
Education
High School Diploma -
Computer Basics And Tally
Hartron Computers03-2021
High School Diploma -
GNV
Karnal,india03-2021
Skills
- Safe Transport of Dangerous Goods
- Aircraft marshalling
- Efficient Ramp Coordination
- Ground support equipment
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Effective Time Management
- Team Engagement
- Daily Reporting Oversight
- Resilient Performance Under Stress
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
level 1st First Aid certificate
Health and Safety programme (WHMIS)
license
Class 5 BC driving license
Airside vehicle permit (D/A)
Security license
Forklift License
Timeline
Ground Handler
Cargojet
09.2024 - Current
Ramp Operator
GAT Airline Ground Support
07.2023 - Current
Customer Service Representative
Hudson News
10.2022 - 08.2023
Outbound Shipper (E-Commerce)
Lululemon
02.2022 - 08.2022
High School Diploma -
Computer Basics And Tally
High School Diploma -
GNV
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