Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bhavishya Tanwar

Surrey,BC

Summary

Proven track record in enhancing customer loyalty and workplace safety, demonstrated during tenure at Hudson News. Excelled in conflict resolution and emergency response, leveraging critical thinking and security procedures knowledge. Achieved significant improvements in customer satisfaction and security efficiency without compromising professionalism or empathy. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hudson News
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Security Guard

Red Star Security
09.2023 - 04.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Event Security Guard

Hindu Temple
03.2023 - 04.2023
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.

Education

Computer Basic Skills

Hartron Computer Centre
Karnal, India
07.2022

High School Diploma -

Geeta Niketan Vidyapeeth
Karnal, India
03.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinkingsecuri
  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace Safety
  • Security procedures knowledge
  • Emergency Response
  • English fluency

Languages

English
Full Professional
Hindi
Native or Bilingual
punk
Native or Bilingual

Timeline

Customer Service Representative

Hudson News
08.2024 - Current

Security Guard

Red Star Security
09.2023 - 04.2024

Event Security Guard

Hindu Temple
03.2023 - 04.2023

Computer Basic Skills

Hartron Computer Centre

High School Diploma -

Geeta Niketan Vidyapeeth
Bhavishya Tanwar