Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

BHAVINKUMAR PATEL

Montreal,Canada

Summary

Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shipping Operations Coordinator

SSENSE.COM
09.2024 - Current
  • Promote a safe work environment by performing safety audits and escalating issues to senior leadership.
  • Coordinate workflow for customer orders, ensuring SLA and productivity goals are met.
  • Train and coach new and existing staff on operational processes and standards.
  • Resolve operational and fulfillment issues in collaboration with other departments.
  • Complete regular process audits and escalate findings to senior management.
  • Provide timely, constructive feedback to team members.
  • Generate reports to track backlog, productivity, and resource status.
  • Ensure zone readiness, delegate tasks, validate staffing levels, and escalate risks as needed.
  • Monitor and update departmental reports to ensure accuracy and compliance.
  • Resolve customer order issues to avoid escalation and ensure satisfaction.

Dispatcher

SSENSE.COM
11.2021 - 08.2024
  • Oversaw order dispatch flow, including single, multi-item, and aged orders.
  • Managed device assignments, zone allocations, picker performance, and headcounts.
  • Generated daily sales and fill-rate reports for management.
  • Resolved shipment issues via WMS and Zendesk ticketing.
  • Coordinated order processing (allocation, wave, unwave) and tracked SLA compliance.
  • Conducted RCA, handled virtual problem tickets, and managed order priorities.

Deputy Manager – Operations

GROFERS INDIA PVT LTD
07.2015 - 10.2021
  • Led warehouse operations across inbound, outbound, inventory, and procurement.
  • Managed 120+ staff including supervisors, executives, and support teams.
  • Ensured dispatch efficiency, maintained FIFO/LIFO systems, and minimized aging inventory.
  • Controlled budgets, performed stock audits, managed finance-related data (petty cash, billing).
  • Received 3 promotions for operational excellence and leadership performance.

Store Manager

Reliance Retail Ltd
02.2012 - 06.2015
  • Managed full store operations including staffing, budgeting, customer service, and reporting.
  • Supervised a 22-member team, trained staff, and oversaw inventory and stock movement.
  • Created sales reports and coordinated marketing and promotions.
  • Maintained store standards, reduced shrinkage, and improved customer satisfaction.

Education

MBA - Agribusiness

Ganpat University
Mehsana, Gujarat
01.2012

Bachelor of Science - Rural & Agricultural Science

H.N.G.U University
Patan, Gujarat
01.2010

Skills

  • Warehouse & Dispatch Operations
  • Shipping & Order Fulfillment
  • Inventory & Stock Control
  • Team Management & Training
  • WMS & Basic SAP
  • Zendesk Ticketing System
  • KPI Reporting & Performance Audits
  • MS Office (Excel, Word, Outlook)
  • Problem Solving & RCA
  • SLA Compliance & Safety Leadership
  • Scheduling management

Languages

English
Hindi
Gujarati

Certification

  • SAP (Basic Knowledge)
  • WMS Systems
  • Zendesk Ticketing Platform
  • MS Excel (Intermediate – Reporting, Audits)

Timeline

Shipping Operations Coordinator

SSENSE.COM
09.2024 - Current

Dispatcher

SSENSE.COM
11.2021 - 08.2024

Deputy Manager – Operations

GROFERS INDIA PVT LTD
07.2015 - 10.2021

Store Manager

Reliance Retail Ltd
02.2012 - 06.2015

MBA - Agribusiness

Ganpat University

Bachelor of Science - Rural & Agricultural Science

H.N.G.U University

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